Manager, Incident Response and Governance

Requisition ID: 237944

We are committed to investing in our employees and helping you continue your career at Scotiabank.

In this Manager role you will contribute to the overall success of the Enterprise Privacy
Office in globally ensuring specific individual goals plans and initiatives are executed /
delivered in support of the teams business strategies and objectives. You will also
ensure all activities conducted are in compliance with governing regulations internal
policies and procedures.

Is This Role Right for You In this role you will:
Incident & Breach Management
Act as the subject-matter expert supporting business lines to manage privacy
incidents; include assessing severity developing scripting and determining the
root cause.
Address daily privacy escalations and significant incidents which may require
collaboration with the Privacy Breach Management Team.
Maintain accurate and complete records of privacy incidents and support
documentation for legal and regulatory purposes.
Collaborate closely with other Bank stakeholders such as IT security and the
business to respond to investigate and resolve privacy incidents.
Complaint Management
Act as a resource and subject-matter expert for the Banks customer-facing
business lines and/or Centres to effectively manage privacy related customer
complaints including evaluating whether there has been a breach of customer
privacy assessing severity developing scripts and assessing whether systemic
issues may have arisen etc.
Collaborate closely with the Escalated Customer Concerns Office (ECCO) Ask
Operations Customer Complaints Appeals Office (CCAO) Global Client
Experience Centres (GECE) 1B Internal Controls Canadian Banking 1B Internal
Controls Wealth Human Resources (HR) Employee Relations (ER) Fraud
Management Corporate Security among other units to support complaint
resolution.
Access to Information Requests
Support the 1B Internal Controls teams in the review and approval of Access to
Information Requests working collaboratively with relevant business units to
ensure timely and compliant fulfillment in accordance with applicable privacy
legislation and regulatory requirements.
Training and Awareness
Assist in the development and implementation of applicable internal and
customer-facing privacy and related policies and guidelines.
Develop privacy training materials and other communications to increase
employee understanding of Scotiabank privacy policies procedures and legal
obligations.
Deliver on-going privacy training and awareness to employees.
Work with business unit compliance officers to help promote awareness of best
practices on privacy issues.
Monitoring and Oversight
Identify privacy risks across business units and make recommendations as well
as communicate and follow up on recommendations to stakeholders.
Monitor key privacy and data protection legislation analyze compliance
requirements and make recommendations as needed.
Support the development of metrics and the related reporting to senior
management and enterprise stakeholders.
Understand how the Banks risk appetite and risk culture should be considered in
day-to-day activities and decisions.
Actively pursue effective and efficient operations of their respective areas in
accordance with Scotiabanks Values its Code of Conduct and the Global Sales
Principles while ensuring the adequacy adherence to and effectiveness of dayto-
day business controls to meet obligations with respect to operational
compliance AML/ATF/sanctions and conduct risk.
Champion a high-performance environment and contributes to an inclusive work
environment.

Do You Have the Skills
Certified Information Privacy Professional (CIPP) or Information Technology
Certification is an asset.
Undergraduate University Degree (preferably in business or Information technology)
4 years of experience in financial services preferably with related work experience in
Privacy or Compliance.
Highly knowledgeable about global privacy and information security regulations
enforcement trends and best practices.
Knowledge in risk management privacy and compliance controls and customer
dispute resolution strategies.
Analytical and high organized with strong multi-tasking documentation and recordkeeping
Familiar with information security concepts and able to quickly understand and assess
financial services technology systems and processes.
Skilled in analyzing information from data sets and identifying trends and patterns to
help create risk mitigation plans to drive business decisions.
Highly skilled in communicating both verbally and in writing to develop succinct and
useful reporting on compliance issues for a management audience.
Proficient in using Microsoft office applications.
Able to solicit and keep the goodwill and cooperation of a wide range of individuals
including operational and senior management while providing advice guidance and
strategic influencing on complex privacy compliance issues.
French proficiency an asset

Whats In It for You
Champion a high-performance environment and contribute to an inclusive work
environment.
The opportunity to join a forward-thinking organization where you are surrounded
by a collaborative team of innovative thinkers.
A competitive compensation and comprehensive benefits plan.
An organization committed to making a difference in our communities - for you
and our customers.
You can expect to be recognized and rewarded for high-performance; you will be
supported by leadership through meaningful development conversations that
enable faster advancement and internal training to support your growth and
development.

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: for every future we help our customers their families and their communities achieve success through a broad range of advice products and services including personal and commercial banking wealth management and private banking corporate and investment banking and capital markets.

At Scotiabank we value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including but not limited to an accessible interview site alternate format documents ASL Interpreter or Assistive Technology) during the recruitment and selection process please let our Recruitment team know. If you require technical assistance please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however only those candidates who are selected for an interview will be contacted.

Note: All postings in will remain live for a minimum of 5 days.