Loss Mitigation Specialist

Richmond, VA - USA

Hourly Salary: USD 20 - 35

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Early-Stage Collections & Loss Mitigation Specialist
Richmond VA (100% onsite)
Long-term Contract-to-hire

Overview
Seeking a customer-focused specialist to collect payments on early-stage mortgage accounts (12 months past due) resolve issues and set up repayment plans. This role also handles inbound loss mitigation calls and discusses available options with borrowers ensuring accurate documentation in the MSP Servicing System and adherence to FHA/Client/Freddie Mac/VA/USDA default servicing guidelines.

Responsibilities

Make outbound and handle inbound calls to borrowers 3060 days past due; collect payments and negotiate payment arrangements.
Take phone payments and set up structured repayment plans consistent with investor/insurer guidelines.
Handle inbound loss mitigation calls; explain options gather information and route/record as appropriate.
Assess borrower circumstances identify root causes of delinquency and work toward timely resolution.
Document all borrower interactions promises to pay and outcomes accurately in MSP.
Adhere to applicable servicing and default guidelines; follow internal policies and quality standards.
Meet performance metrics for right-party contacts cure rates and call quality while maintaining excellent customer service.

Knowledge and Skill Requirements

Collections or customer service experience (mortgage servicing preferred).
Working knowledge of FHA Client Freddie Mac VA and USDA default servicing guidelines.
Proficiency with the MSP Servicing System.
Strong communication negotiation and analytical skills.
Ability to manage priorities and maintain accuracy in a fast-paced phone-intensive environment.

Schedule
Evening shift schedule:

1st16th of each month: 9:30 a.m. 6:00 p.m.
17thend of month: 10:30 a.m. 7:00 p.m.

Last two weekends of each month:

Work 3:00 p.m. 7:00 p.m. on the preceding Wednesday
Work 9:00 a.m. 1:00 p.m. on Saturday

All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or protected veteran status.

Required Experience:

Junior IC

Early-Stage Collections & Loss Mitigation SpecialistRichmond VA (100% onsite)Long-term Contract-to-hireOverviewSeeking a customer-focused specialist to collect payments on early-stage mortgage accounts (12 months past due) resolve issues and set up repayment plans. This role also handles inbound los...

Make outbound and handle inbound calls to borrowers 3060 days past due; collect payments and negotiate payment arrangements.
Take phone payments and set up structured repayment plans consistent with investor/insurer guidelines.
Handle inbound loss mitigation calls; explain options gather information and route/record as appropriate.
Assess borrower circumstances identify root causes of delinquency and work toward timely resolution.
Document all borrower interactions promises to pay and outcomes accurately in MSP.
Adhere to applicable servicing and default guidelines; follow internal policies and quality standards.
Meet performance metrics for right-party contacts cure rates and call quality while maintaining excellent customer service.

Knowledge and Skill Requirements

Collections or customer service experience (mortgage servicing preferred).
Working knowledge of FHA Client Freddie Mac VA and USDA default servicing guidelines.
Proficiency with the MSP Servicing System.
Strong communication negotiation and analytical skills.
Ability to manage priorities and maintain accuracy in a fast-paced phone-intensive environment.

Schedule
Evening shift schedule:

1st16th of each month: 9:30 a.m. 6:00 p.m.
17thend of month: 10:30 a.m. 7:00 p.m.

Last two weekends of each month:

Work 3:00 p.m. 7:00 p.m. on the preceding Wednesday
Work 9:00 a.m. 1:00 p.m. on Saturday

All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or protected veteran status.

Required Experience:

Junior IC

Key Skills

Sales Experience
Crane
Customer Service
Communication skills
Heavy Equipment Operation
Microsoft Word
Case Management
OSHA
Team Management
Catheterization
Microsoft Outlook Calendar
EHS

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