Service Design Vice President
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Job Location:
Columbus, NE - USA
Monthly Salary:
Not Disclosed
Posted on:
15-10-2025
Vacancies:
1 Vacancy
Job Summary
As a Service Design Lead Vice President in Serving Operationsyou will play a pivotal role in shaping end-to-end customer and employee experiences by leveraging your deep expertise in service design and systems thinking. Spearhead strategically important initiatives collaborating with diverse teams to develop innovative solutions that align with business objectives and enhance user satisfaction. As an expert in service design apply your advanced knowledge of service design principles to create seamless inclusive and accessible experiences for our diverse workforce. Your strategic thinking compelling storyboards and guidance to cross-functional teams will be instrumental in delivering exceptional service experiences.
Key responsibilities
- Develop and implement a comprehensive service strategy to focus on direct and indirect experiences and align business objectives and customer experience enhancement across multiple products and platforms
- Lead cross-functional teams to create storyboards service blueprints and research to identify pain points opportunities for improvement and champion innovation in products and features of moderate complexity
- Design service blueprints and document processes and touchpoints and incorporate inclusive design principles for seamless personalized and accessible experiences
- Create experience maps and service prototypes to illustrate customer journeys with an iterative mindset for continuous refinement
- Collaborate with stakeholders and product partners to integrate customer-centric decision-making inform prioritization and develop experience-led metrics to align business goals
Required qualifications capabilities and skills
- 5 years of experience or equivalent expertise in service design experience design or a related field focusing on end-to-end customer experiences
- Proven record in innovative service design projects including journey mapping service blueprinting and storyboarding
- Demonstrated expertise in creating direct and indirect experiences for diverse users
- Excellent presentation and communication skills with the ability to articulate design decisions to stakeholders at all levels
- Ability to work in cross-functional teams facilitate collaboration and encourage consensus toward common goals and objectives
- Experience with fast-paced iterative design approaches involving frequent testing and refining of concepts
Preferred qualifications capabilities and skills
- Experienceworking in complex business domains and/or large-scale enterprise environments
- Ability to understand and articulate how technical opportunities and constraints inform design solutions
- Translate complex user insights and behavioral data into actionable design recommendations that improve user satisfaction and business metrics
Required Experience:
Exec
Key Skills
- Change Management
- Financial Services
- Growing Experience
- Managed Care
- Management Experience
- Analysis Skills
- Senior Leadership
- Performance Management
- Process Management
- Leadership Experience
- negotiation
- Analytics
About Company
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans ov ... View more
