Senior Developer
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Job Description:
Position Overview
We are seeking a highly skilled Senior Developer with expertise in ServiceNows AI-driven capabilities including Agentic AI Generative AI and Conversational AI solutions. The ideal candidate will design develop and implement intelligent workflows virtual agents automated reasoning and generative content features to enhance employee and customer experiences on the ServiceNow platform.
This role requires advanced knowledge of the ServiceNow ecosystem AI/ML integration and conversational design principles along with hands-on development and solutioning experience.
Key Responsibilities
Design and implement Agentic AI-driven workflows in ServiceNow for task automation intelligent recommendations and contextual decision support.
Develop and configure Conversational AI solutions using ServiceNow Virtual Agent NLU models custom intents and third-party integration for enterprise use cases.
Build and extend Generative AI capabilities leveraging ServiceNows Gen AI features for knowledge article summarization case deflection and intelligent content generation.
Integrate AI models (ServiceNow-native and external LLMs/ML APIs such as OpenAI Azure OpenAI Google Vertex etc.) with ServiceNow workflows.
Ensure AI governance security fairness and ethical use of generative models aligned with organizational and compliance standards.
Collaborate with architects business analysts and stakeholders to capture requirements for AI-enabled enhancements.
Mentor junior developers and contribute to best practices coding standards and knowledge sharing.
Troubleshoot optimize and improve AI model performance ensuring seamless end-user experiences.
Required Skills and Experience
5 years of ServiceNow development experience with strong proficiency across ITSM CSM ITOM and related modules.
Proven experience in ServiceNow AI Frameworks: Virtual Agent NLU Agent Workflows and Predictive Intelligence.
Expertise in ServiceNow Generative AI capabilities (Gen AI Controller prompt management knowledge summarization and conversational case summarization).
Strong understanding of Agentic AI models for task orchestration dynamic workflow automation and reasoning-based automation.
Familiarity with AI model training fine-tuning prompt engineering and RAG (Retrieval Augmented Generation) patterns.
Strong programming and scripting skills: JavaScript Glide API and integrations.
Good understanding of APIs REST/SOAP integrations ServiceNow Integration Hub and event-driven architectures.
Experience in implementing enterprise-grade conversational design: AI personas intent recognition multi-turn conversations escalation flows.
Excellent problem-solving skills with the ability to design scalable AI-driven ServiceNow solutions.
Preferred Qualifications
ServiceNow Certified System Administrator (CSA) and ServiceNow Certified Application Developer (CAD).
Certification or proven working knowledge in ServiceNow AI/ML and Gen AI capabilities (Virtual Agent Predictive Intelligence Gen AI Controller).
Prior involvement in AI COE or AI Center for Enablement initiatives within enterprise ecosystems.
Hands-on experience with at least one external LLM integration (OpenAI Anthropic Azure or Google).
Scripting skills: Python (for ML/AI model integrations).
Soft Skills
Strong communication and client-facing skills to explain AI-driven solutions to both technical and business stakeholders.
Ability to contribute on discussions on AI roadmap risks and value realization within the ServiceNow platform.
Mentoring attitude with team leadership and knowledge transfer capabilities.
We transform. SAP solutions into Value
For any questions related to Job Description you may connect with below specified contact from Recruiting.
Recruiter Name: Sweta Yadav
Recruiter Email ID:
NTT DATA Business Solutions is a fast-growing international IT company and one of the worlds leading SAP partners. We are a full service provider delivering everything from business consulting to implementation of SAP solutions including hosting services and support.
Required Experience:
Senior IC
Key Skills
- APIs
- REST
- Spring
- SOAP
- .NET
- React
- Node.js
- Angular
- J2EE
- JavaScript
- Web Services
- Java
About Company
itelligence provides information technology services related primarily to enterprise resource planning (ERP) software from SAP. The company specializes in consulting with businesses to determine their software needs, as well as customizing, implementing, and supporting products such a ... View more
