Job Summary $55910 - $87242 / year DOQ Full-Time County Benefits Performs responsible work reviewing and evaluating information gathered from applicants to determine eligibility for public assistance
programs and services within established policies procedures and guidelines. |
Responsibilities Determines and re-determines eligibility of individuals and families for one or more federal state and local financial assistanceprograms including: Supplemental Nutrition Assistance Program (SNAP); Medicaid for families children the elderly and disabledand nursing home/community based care; Temporary Assistance for Needy Families(TANF); Auxiliary Grants(AG); General Relief(GR) for unattached children; and Energy Assistance; interprets and explains policies pertaining to financial assistance programs. Conducts detailed interviews on the telephone or in person to gather required information and troubleshoot discrepancies.
Identifies and assesses customer needs to make proper referrals to various Social Services programs such as Fraud ChildrensServices Adult Services and Housing as well as other community organizations mental health Social Security and otherorganizations.
Tracks and complies with state mandates for timeliness and accuracy compliance for all financial assistance programs; conductsdetailed interviews on the telephone or in person to gather required information and troubleshoot discrepancies.
Gathers and analyzes verification documents received for authenticity validity and accuracy; secures and safeguards confidentialinformation from applicants recipients and federal reports.
(Benefits Program Specialist III) Assists with training of staff; assumes supervisory duties in absence of supervisor; attendsmanagement meetings and public speaking engagements; assists with tracking and monitoring funds available for State local andfederal childcare subsidy budget along with recruitment and retention of childcare subsidy vendors if assigned the ChildcareAssistance program area.
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Qualifications: Any combination of education and experience equivalent to an Associates degree in human services or related field; some human
service related experience preferably involving interviewing customers. Must possess or obtain within 30 days of hire a valid Virginia drivers license and have an acceptable driving record based on JamesCity Countys criteria.
Knowledge of principles and processes for providing customer service including setting and meeting quality standards for servicesand evaluation of customer satisfaction; knowledge of basic mathematical calculations.
Skill in use of computer software especially Microsoft Office Suite; State Department of Social Services computer systems; andoral and written communication.
Ability to work independently; effectively manage multiple responsibilities; meet deadlines; exercise independent judgment andinitiative; and pay attention to detail in accordance with established policies and procedures; the ability to perform basicmathematical calculations to determine income. |
**This position will serve on the ABD Unit and must meet requirements for a BPS III**
Must have knowledge of all financial assistance program areas as evidenced by completion of core mandated trainings for each program area and leadership techniques as determined by department.
Ability to interpret rules and regulations associated with public assistance programs; ability to establish and maintain effective working relationships with staff other County officials and the public.
Click here for full job description. Accepting applications until position is filled. Cover letters and resumes may also be attached but afully completed application is required for your application to be considered. |
James City County is dedicated to building a diverse workforce and is committed to providing reasonable accommodations. If you need assistance with completing the employment application please contact the HR Department at or email .
Required Experience:
IC
Job Summary$55910 - $87242 / year DOQ Full-Time County BenefitsPerforms responsible work reviewing and evaluating information gathered from applicants to determine eligibility for public assistance programs and services within established policies procedures and guidelines.ResponsibilitiesDetermines...
Job Summary $55910 - $87242 / year DOQ Full-Time County Benefits Performs responsible work reviewing and evaluating information gathered from applicants to determine eligibility for public assistance
programs and services within established policies procedures and guidelines. |
Responsibilities Determines and re-determines eligibility of individuals and families for one or more federal state and local financial assistanceprograms including: Supplemental Nutrition Assistance Program (SNAP); Medicaid for families children the elderly and disabledand nursing home/community based care; Temporary Assistance for Needy Families(TANF); Auxiliary Grants(AG); General Relief(GR) for unattached children; and Energy Assistance; interprets and explains policies pertaining to financial assistance programs. Conducts detailed interviews on the telephone or in person to gather required information and troubleshoot discrepancies.
Identifies and assesses customer needs to make proper referrals to various Social Services programs such as Fraud ChildrensServices Adult Services and Housing as well as other community organizations mental health Social Security and otherorganizations.
Tracks and complies with state mandates for timeliness and accuracy compliance for all financial assistance programs; conductsdetailed interviews on the telephone or in person to gather required information and troubleshoot discrepancies.
Gathers and analyzes verification documents received for authenticity validity and accuracy; secures and safeguards confidentialinformation from applicants recipients and federal reports.
(Benefits Program Specialist III) Assists with training of staff; assumes supervisory duties in absence of supervisor; attendsmanagement meetings and public speaking engagements; assists with tracking and monitoring funds available for State local andfederal childcare subsidy budget along with recruitment and retention of childcare subsidy vendors if assigned the ChildcareAssistance program area.
|
Qualifications: Any combination of education and experience equivalent to an Associates degree in human services or related field; some human
service related experience preferably involving interviewing customers. Must possess or obtain within 30 days of hire a valid Virginia drivers license and have an acceptable driving record based on JamesCity Countys criteria.
Knowledge of principles and processes for providing customer service including setting and meeting quality standards for servicesand evaluation of customer satisfaction; knowledge of basic mathematical calculations.
Skill in use of computer software especially Microsoft Office Suite; State Department of Social Services computer systems; andoral and written communication.
Ability to work independently; effectively manage multiple responsibilities; meet deadlines; exercise independent judgment andinitiative; and pay attention to detail in accordance with established policies and procedures; the ability to perform basicmathematical calculations to determine income. |
**This position will serve on the ABD Unit and must meet requirements for a BPS III**
Must have knowledge of all financial assistance program areas as evidenced by completion of core mandated trainings for each program area and leadership techniques as determined by department.
Ability to interpret rules and regulations associated with public assistance programs; ability to establish and maintain effective working relationships with staff other County officials and the public.
Click here for full job description. Accepting applications until position is filled. Cover letters and resumes may also be attached but afully completed application is required for your application to be considered. |
James City County is dedicated to building a diverse workforce and is committed to providing reasonable accommodations. If you need assistance with completing the employment application please contact the HR Department at or email .
Required Experience:
IC
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Job Location:
Yearly Salary:
$ 55910 - 87242
Posted on:
30+ days ago
Vacancies:
1 Vacancy
