IT Help Desk I
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Job Location:
Arlington, TX - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Starting Wage: $22.00/hr
Company Standards
At Angel of the Winds the Worlds Friendliest Casino Resort we require all employees to provide exceptional guest service with a positive and out-going attitude. We value all guests and team members through our guiding values; Welcoming Engaged Accountable Customer Experience and Team. We have a commitment to understand define and deliver what our guests want and represent our company by being professional and courteous to all.
Responsibilities
Support our internal systems via end user support requests
Completes projects/tasks and research as needed by tier II.
Support basic Microsoft related technologies such as Windows Server Exchange SharePoint Office etc.
Transport adjust clean and install/configure computing and related equipment.
Maintain inventory of all equipment
Provide computer troubleshooting and maintenance.
Communicate with technology users and staff to understand identify document and resolve problems
Responds to user requests for service and determines nature and extent of support needed.
Provides tier 1 support to end users and escalates to tier II if needed.
Installs configures maintains and troubleshoots a wide range of software and hardware used throughout casino operations.
Performs hardware/software upgrades to computer equipment as needed.
Answers and problem solve help desk tickets by email phone or other forms of communication.
Investigates appropriate areas of potential problems investigates error messages and determines resolution
Reinstalls program or replaces files that are causing errors.
Trains users in basic and advanced use of hardware and software
Maintains up-to-date expertise in the operation and application of the casino standard computer software and a working knowledge of a wide variety of commonly used hardware and software.
Work nights weekends and holidays as required.
Performs other duties as assigned.
Qualifications
Exceptional guest service skills required.
Experience and/or education that enables performance of all aspects of the position.
Understanding of installation configuration and troubleshooting processes for software hardware networking and accessory equipment.
Requires sufficient analytical skills to assess problems or unusual situations and develop solutions.
Prefer a working understanding of the casino and individual department operations goals and objectives relating to Computer & Communications Services.
Prefer knowledge of how to assemble and disassemble computer components including network cabling.
Requires entry level knowledge of Microsoft Windows workstation & server environment
Requires the ability to independently perform all of the duties of the position efficiently and effectively.
Must be able to install configure troubleshoot and maintain all of the software applications and peripheral equipment used at the casino.
Must have strong communication and training skills and be able to communicate technical information to non-technical users.
Work nights weekends and holidays as required.
Certificates Licenses Regulations
Must be able to obtain and maintain a Class A/3 gaming license from the Stillaguamish Tribal Gaming Agency and Washington State.
Physical Demands and Work Environment
Constantly requires the ability to receive detailed information through oral and written communication. The position requires exerting up to 50 pounds of force occasionally and/or up to 20 pounds of force frequently and/or up to 10 pounds of force constantly to move objects. Requires repetitive movement daily with sedentary work occasional bending and crouching. This is a 24 hour 7 days a week work operation.
Key Skills
- user account
- Active Directory
- Customer Service
- Information Technology
- desk support
- End user
- Project Management
- Phone Calls
- service levels agreement
- Desk Staff
- Ltil
- Procedures
- Setup
- hardware
- Technical Support
