IT Support sepcialist
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Job Description
IT Support specialist
Purpose of the position: As IT Support specialist you will respond to the UK ICT Manager. You will provide 1st and 2nd support to ensure smooth and efficient IT operations for employees and contractors within the UK.
How can you support us Here below your responsibilities::
- Provide 1st and 2nd level IT support to end users resolving hardware and software issues
- Install configure and maintain operating systems and software application
- Liaise with external providers (printing mobile and audio services)
- Participate in IT projects like upgrades deployments and system improvements
- Prepare relevant assets to be ready for new employees onboarding and life cycle
- Maintain IT asset inventory and physical security in the data centre Ensuring any equipment is tidy
- Manage administrative privileges passwords and user access in line with control procedures and policies
- Amend technical support documentation to ensure guidance on errors and troubleshooting within the team
- Manage support requests incidents and resolutions in the ServiceNow help desk
What are we looking for
Experience: 5-7 years in 1st and/or 2nd line activities in a helpdesk team within an engineering company or similar
Education: HNC HND or bachelors degree or equivalent
Technical skills: HW/SW troubleshooting network protocols SCCM Active Directory Cisco
IT skills: MS365 Windows and Service Now
What we can offer to you:
- Contractor position PAYE full time 37.5h / week
- IR35: Inside
- Hybrid working model: Smart Working options and flexible hours to help you achieve a better work-life balance after initial training at the office
- Location: Kingston upon Thames
- Start date: as soon as a successful candidate is identified
Key Skills
- Baan
- English Language
- Ideas
- Access
- Games
- Application Management
