Manager Colleague Business Architecture

At American Express our culture is built on a 175-year history of innovation shared values and Leadership Behaviors and an unwavering commitment to back our customers communities and colleagues. As part of Team Amex youll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills develop as a leader and grow your career.

Here your voice and ideas matter your work makes an impact and together you will help us define the future of American Express.

How will you make an impact in this role

The Colleague Services (CS) and Colleague Product Management (CPM) organization part of the Colleague Experience Group (CEG) also known as Human Resources plays a pivotal role in delivering best-in-class services capabilities products and tools that power an exceptional colleague experience at American Express.

This organization designs builds and continuously evolves the products and services that enable both the CEG and the wider enterprise to operate effectively and efficiently. Within CPM the Systems Management team oversees the end-to-end ecosystem of CEG products capabilities processes platforms and applications including partnerships with third parties while ensuring strong adherence to colleague-related risk compliance and governance standards.

The Colleague Business Architecture team provides strategic insight into how CEGs business processes are enabled and optimized through technology. The successful candidate will be a key contributor to a high-performing business architecture function driving alignment between strategic intent and operational execution to deliver on the CEG strategy.

This role requires a strong ability to interpret both strategic and tactical objectives translate them into actionable business capabilities and ensure cohesive alignment across the enterprise ecosystem. A relentless focus on operational excellence scalability simplification and risk is essential.

Partnering closely with Technology and Product teams you will lead the creation and continuous refinement of business architecture artefacts define and embed cross-functional ways of working and shape solutions to complex enterprise-scale challenges spanning domains such as Colleague Servicing Recruitment and Payroll.

The Manager will operate as part of a globally dispersed team in a hybrid role reporting into the Director Colleague Business Architecture.

Key Responsibilities

• Be the Business Architect expert on CEGs business processes system flows and colleague journey maps ensuring deep understanding of how technology enables CEG operations and colleague experiences.
• Establish and embed business architecture practices that identify opportunities for improvement drive simplification and enhance the effectiveness of CEGs end-to-end processes and capabilities.
• Develop and maintain dynamic sustainable documentation that accurately reflects the current state of systems tools and processes supporting the CEG business.
• Define and implement standards guidelines and governance frameworks across all products to strengthen CEGs risk posture and ensure compliance with enterprise policies.
• Evolve and mature CEGs application governance model to enhance visibility health and integration across the application ecosystem.
• Develop and influence cross-functional platform strategies aligning technology roadmaps with capability growth objectives and enterprise priorities.
• Operationalize process and technology changes providing guidance on effective implementation and adoption across the CEG organization.
• Collaborate on product ideation and innovation leveraging colleague insights and emerging technology opportunities to design impactful and efficient solutions.
• Contribute to the design of complex enterprise-wide solutions ensuring alignment with strategic goals and long-term business architecture direction.

• Maintain and enhance risk management practices including Process Risk Self-Assessments (PRSAs) Risk and Control Self-Assessments (RCSAs) and coordination of self-testing activities to ensure ongoing compliance and control effectiveness.

Minimum Qualifications:

• Proven experience in Business Architecture with a track record of shaping and delivering enterprise-wide capability and process improvements.
• Hands-on practitioner expertise in applying recognized enterprise and business architecture frameworks (e.g. TOGAF BIZBOK or equivalent).
• Familiarity with HR platforms or enterprise systems is a plus.
• Proficient in developing and maintaining core architecture artefacts including capability models value streams process maps and roadmaps.
• Demonstrated success aligning business and technology strategies to drive efficiency agility and scalability across complex organizations.
• Experienced in establishing governance structures and decision-making frameworks that promote consistency accountability and effective control.
• Strong understanding of risk management principles with practical experience in implementing risk reduction strategies and control enhancements.
• Exceptional collaboration and communication skills capable of influencing engaging and creating followership across both technical and non-technical stakeholders.

• Proven ability to provide thought leadership and program oversight across large-scale complex digital and business transformation initiatives.

Non-considerations for sponsorship:

Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones physical financial and mental health as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical dental vision life insurance and disability benefits (depending on location)
• Flexible working model with hybrid onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check subject to applicable laws and regulations.