Content Strategist

This role is based in Omaha. 

At LinkedIn our approach to flexible work is centered on trust and optimized for culture connection clarity and the evolving needs of our business. The work location of this role is hybrid meaning it will be performed both from home and from a LinkedIn office on select days as determined by the business needs of the team.

The LinkedIn Knowledge Management Solutions (KMS) team at LinkedIn is responsible for creating and delivering self-service content for LinkedIns members customers and employees. The team creates instructional procedural and technical content using both traditional and AI-powered methods. This content is made available externally through LinkedIns help centers virtual chat assistants and in-product experiences including those driven by AI and generative AI. 

 
As a Content Strategist you will be responsible for creating help content for products that align to the needs of a line of business. Youll be working within a team of Content Strategists to create a data-driven user-centered content strategy provide timely help content for feature releases and interact with product leadership and partners to understand the evolution of the products.  

 
Empowering our internal and external customers with the right content at the right time is our number one priority. The role is dependent on your ability to collaborate with partners and team members across locations to gather the information required to develop relevant and complete content for our help center will be working closely with teams including Product Operations Product Marketing Legal and Support to create and define great content experiences for LinkedIn members and customers.  

Key Responsibilities: 

• Develop and deliver accurate and timely content for a line of business with guidance from a senior content strategist and your manager. 

• Develop high-quality user-centered content tailored for various delivery channels such as help center in-product help chatbots and virtual assistants as per KMS guidelines and based on inputs from stakeholders. 

• Score and validate chatbot outputs to ensure accuracy consistency and compliance with brand guidelines and industry standards. 

• Build subject matter expertise for a designated area of work. 

• Analyze content performance metrics and user feedback to determine health of content and share insights with partners and writers.  

• Create project plans that are clear concise and demonstrate how content can solve challenges of a line of business. Present those plans to partners to establish agreement to see through the plan. 

• Collaborate build relationships and share knowledge with global team members and partners as needed. 

• Participate in the peer-to-peer review process to improve the quality of content and provide open honest and constructive feedback. 

• Prioritize resolve and respond to internal inquiries/cases in a timely fashion. 

• Demonstrate adaptability to change in a fast-paced environment 

• Model LinkedIns culture and values and actively participate in developing a healthy team culture. 

Qualifications :

Basic Qualifications: 

• 3 years of experience in content strategy technical writing knowledge management or related fields

• Experience in working with content management systems (any)and authoring tools (any) 

• Experience in methodologies such as DITA topic-based authoring and structured writing. 

Preferred Qualifications: 

• Experience in creating and validating content for AI conversational interfaces and familiarity with prompt engineering principles is an advantage 

• Soundanalytical organizational and project management skills 

• Proficiency using content authoring tools such asXMetal Oxygenis an advantage 

• Proficiency in Jira and Confluence 

• A team player who can develop strong relationships with partner and writing teams 

• Enjoys working within teams (both local and global) and also autonomously 

• Curiousinnovative and passionate about learning 

• Positive attitude and growth mindset 

• Flexible and willing to help with other projectsas needed 

Suggested Skills: 

• Communication 

• Technical Writing 

• Project Management 

• Stakeholder Management 

LinkedIn is committed to fair and equitable compensation practices.  

The pay range for this role is $74000-$119000. Actual compensation packages are based on several factors that are unique to each candidate including but not limited to skill set depth of experience certifications and specific work location. This may be different in other locations due to differences in the cost of labor.  

The total compensation package for this position may also include annual performance bonus stock benefits and/or other applicable incentive compensation plans. For more information visit Information :

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No

Employment Type :

Full-time