Payment Cash-in & Cash-out Business Ops. Assistant Manager
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Get to know the Team
Payment team is a team that manages OVOs payment business vertical. We are made up of people that work well together and care about one another. If you enjoy working as part of a team and are searching for a place to grow together we invite you to join our team. You will be reporting to Manager. Working onsite in Jakarta Office.
Get to know the Role
Plan execution and monitoring of all online and offline channels for customer deposits (cash-in) and withdrawals (cash-out) ensuring a seamless efficient and secure flow of funds across the e-wallet ecosystem. Track analysis create report on KPIs and SLAs for all CICO operations to surface issues and recommend improvements and partner with Risk and Compliance to implement controls monitor for suspicious activity and ensure adherence to AML/KYC requirements.
The Day-to-Day Activities
- Channel Oversight: Conduct daily monitoring and performance management of all Cash-in and Cash-out channels (e.g. agent networks bank transfers retail partnerships).
- Liquidity Management: Actively support the optimization of liquidity (float/cash) across the agent and partner network to minimize service failure rates for customers.
- Incident Management: Act as an escalation point for complex operational issues troubleshooting and resolving Cash-in/Cash-out transaction failures and discrepancies swiftly.
- Partner Management: Maintain operational relationships with banks and third-party payment providers.
- Network Expansion: Support the operational setup testing and rollout of new Cash-in/Cash-out partners and channels to expand the service footprint.
- Support: Work together with Product Technology Finance and Customer Service teams to implement enhancements and improve overall customer experience.
Qualifications :
The Must-Haves
- Bachelors degree in Business Administration Finance Operations Management or Engineering.
- Minimum of 5 years of experience in payments operations treasury agent network management or a similar role within FinTech or Banking.
- Direct experience managing Cash-in and Cash-out (CICO) operations for an e-wallet mobile money or payment service provider.
- Advanced Excel and analytics; proficiency with data analysis tools (SQL/querying).
- Communication Skill in English.
Additional Information :
Life at Grab
We care about your well-being at Grab here are some of the global benefits we offer:
- We have your back with Term Life Insurance and comprehensive Medical Insurance.
- With GrabFlex create a benefits package that suits your needs and aspirations.
- Celebrate moments that matter in life with loved ones through Parental and Birthday leave and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
- We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through lifes challenges.
- Balancing personal commitments and lifes demands are made easier with our FlexWork arrangements such as differentiated hours
What We Stand For At Grab
We are committed to building an inclusive and equitable workplace that provides equal opportunity for Grabbers to grow and perform at their best. We consider all candidates fairly and equally regardless of nationality ethnicity race religion age gender family commitments physical and mental impairments or disabilities and other attributes that make them unique.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Typing
- Accounts Receivable
- Customer Service
- Assistant Manager Experience
- Accounting
- Retail Sales
- Office Experience
- 10 Key Calculator
- Microsoft Powerpoint
- Microsoft Excel
- Payroll
- Bookkeeping
About Company
About Grab and Our WorkplaceGrab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, w ... View more
