Customer Solutions Leader- Water Treatment

Position Purpose:

The Customer Solutions Lead plays a critical role in the Municipal Water Contract Operations (MWCO) Growth organization. This position bridges technical expertise with client engagement helping design and package compelling coherent and competitive offers that reflect Veolias Professional Operations standard of excellence. By combining a deep understanding of municipal utility operations with a consultative client-first mindset the Customer Solutions Lead will translate client needs into structured solutions that drive sustainable growth for Veolia and lasting impact for our partners.

At Veolia you will be part of a global leader in resource management committed to building sustainable communities. As a Customer Solutions Lead you will sit at the intersection of strategy technical excellence and client partnership shaping how cities deliver essential water services for the future.

Primary Duties/Responsibilities:

Client Engagement & Solution Design

• Act as a trusted advisor to municipal clients uncovering operational financial and strategic needs through dialogue and field engagement.
• Collaborate with business developers to shape client-centric solutions that align with Veolias Professional Operations value proposition.
• Lead the development of tailored solution roadmaps painting the partnership journey for clients over time.

Offer Structuring & Packaging

• Translate client needs into structured market-ready offers with clear scope KPIs resourcing and business models.
• Partner with Technical Solutions colleagues to ensure offers are comprehensive executable and competitive.
• Support proposal teams and client meetings by articulating the value story and positioning Veolia as a partner of choice.

Innovation & Growth

• Identify opportunities to incorporate new technologies business models and operational innovations into client offers.
• Maintain awareness of industry trends competitor positioning and emerging client needs.
• Contribute to Veolias growth machine by continuously refining and standardizing offers for scalability.

Internal Collaboration

• Mentor and support business developers in incorporating solutions into sales engagements.
• Share best practices and contribute to building an offer library for MWCO.

Qualifications :

Education/Experience/Background:

• Bachelors and/or advanced degree in Engineering (civil mechanical environmental or process) Environmental Science Business Administration or related field required.
• Minimum 812 years of experience in municipal utility operations consulting or water/wastewater services.
• Prior client-facing experience in technical solutions technical business consulting or strategic advisory roles.
• Track record of successfully developing and delivering client solutions in a technical services or infrastructure context.

Knowledge/Skills/Abilities:

• Strong technical background in water/wastewater operations asset management or municipal utility consulting.
• Strong business acumen including financial literacy strategic thinking structured problem-solving and experience with developing business cases and KPIs.
• Proven ability to structure and package differentiating service offerings for clients.
• Consultative client-centered communication: active listening translating needs into solutions.
• Strategic thinker with the ability to connect big-picture vision to actionable plans.
• Collaborative and influential comfortable working across technical commercial and client-facing teams.
• Strong presentation and storytelling skills to paint compelling solution narratives.

Required Certification/Licenses/Training:

• Valid Drivers license and safe driving record.
• Engineering and/or Operator Certification or other equivalent confirmation of technical qualifications is highly valued.

Physical Requirements:

Regular travel is to be expected for client engagement and new business.

Additional Information :

Pay Range: $130000 to $190000 Per Year.

Benefits: Veolias comprehensive benefits package includes paid time off policies as well as health dental vision life insurance savings accounts tuition reimbursement paid volunteering and addition employees are also entitled to participate in an employer sponsored 401(k) plan to save for retirement. Pay and benefits for employees represented by a union are outlined in their collective bargaining agreement.

Sick leave 56 hours; Observed Holidays 11 days; Vacation Flexible Time Off

Eligible for up to 15% Annual Performance Bonus

We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or protected veteran status.

Disclaimer: The salary other compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time subject to applicable law.

Remote Work :

Yes

Employment Type :

Full-time