L2 Technical Support Engineer

Mirantis is adding a Technical Support Engineer to our team! We are seeking a Technical Support Engineer to provide global world-class technical support for the Mirantis Container Cloud and Openstack technologies. This engineer will have the ability to perform particular and specific tasks that require basic and limited skills. The Engineer will provide support for moderately complex technical and team management activities. Learn to deploy support sustain and grow our Mirantis products while helping customers along their IT journey. 

 The technologies you will support include Mirantis Container Runtime Mirantis Secure Registry and Mirantis Cluster Engine and many more. You are a friendly polished communicator who is inherently interested in solving complex problems and delivering a high level of customer satisfaction with every customer interaction (via help content and tickets). You will work closely with Knowledge Management Engineering Support and Product Management to represent the voice of the customer.

The Mirantis Support team is on a mission to delight millions of developers and system administrators that rely on Mirantis Products to build share and run their distributed applications. Our customer base spans from individuals to SMBs to large global enterprises. As Mirantis continues to experience hyper-growth the Global Mirantis  Support team is setting our sights to find creative ways to scale efficiency while simultaneously increasing customer satisfaction.

Main Responsibilities

• 2nd stop for OpenStack and Container Cloud troubleshooting and issue triage

• Work ticket queue (SFDC) to help maintain contracted SLAs and delight customers 

• Learn and tune Stacklight our Open Source monitoring tool 

• Troubleshooting OpenStack components and fixing bugs

• Troubleshooting Container Cloud components and fixing bugs

• Bug reporting and project follow up 

• Learn the  Mirantis Container Cloud technologies and customer deployment environments

• Create best-in-class help content and proactively review and update our knowledge management system

• Learn troubleshooting techniques (debug and diagnose) on lower level problems that span layers of the technology stack

• Engage with the engineering team to resolve technical issues

• Identify and recommend process improvements to deliver the highest level of customer satisfaction

• Maintain and track detailed records for all customer interactions in our internal ticketing system

• Have fun!

Qualifications :

• High School diploma or equivalent required four year college degree preferred

• 2 years of experience in software engineering of system admin 

• System Admin knowledge - Linux Ubuntu KVM XEN CentOS Docker Kubernetes Openstack

• Understanding of scripting language - Python

• Understanding (or willingness to learn) of network protocols

• Experience in troubleshooting remote Linux system issues

• Experience troubleshooting Network issues (bare metal virtual cloud)

• Familiarity with Linux distributions (RHEL CentOS Ubuntu and SLES)

• Experience and dedication to creating Knowledge articles

• Customer Service focused engineer

• English - must

Preferred Qualifications

• Experience with cloud services (Azure AWS GCP)

• Familiarity with DevOps software such as Puppet Chef and Jenkins

• Knowledge of REST API and web applications

• Familiarity  with programming languages

Additional Information :

What does Mirantis offer you

• Work with an established Silicon Valley leader in the cloud infrastructure industry.

• Work with exceptionally passionate talented and engaging colleagues helping Fortune 500 and Global 2000 customers implement next-generation cloud technologies.

• Be a part of cutting-edge open-source innovation.

• Thrive in the high-energy environment of a young company where openness collaboration risk-taking and continuous growth are valued.

• Professional development and training.

• Attend conferences and working groups.

• Customized workstation (macOS Windows).

• Company outings happy hours hackathons and tech talks.

• Receive a competitive compensation package with a strong benefits plan.

is understood that Mirantis Inc. may use automated decision-making technology (ADMT) for specific employment-related decisions. Opting out of ADMT use is requested for decisions about evaluation and review connected with the specific employment decision for the position applied for. You also have the right to appeal any decisions made by ADMT by sending your request to 

By submitting your resume you consent to the processing and storage of your personal data in accordance with applicable data protection laws for the purposes of considering your application for current and future job opportunities.

We are a Leader for Container Management in G2 (#2 after AWS)!

Remote Work :

Yes

Employment Type :

Full-time