Patient Care Coordinator

We are seeking a Patient Care Coordinator to join our Central Valley health and wellness team. The position will rotate between our Central Valley Wellness Centers and two Student Wellness Centers which are located in Delano and Lost Hills CA. This individual will assist our team of clinicians administrators and WCPA staff to provide wellness care customer service and support to WCPA students and TWCs employees and families who utilize clinic services. For the right candidate this will provide an incredible opportunity to build develop and foster collaboration among a team that is evolving a new model for world-class health and wellness that can have an immense positive impact for underserved and vulnerable populations.

Essential Job Duties & Responsibilities:

Work will be split across support for the medical and behavioral health teams:

• Welcome patients in a manner that is helpful and friendly; determine purpose of visit and direct to appropriate person or program
• Answer incoming calls for WHW clinics (Lost Hills and Delano main line SWC phones) route incoming calls to appropriate departments/staff
• Provide outstanding customer service to callers and visitors of WHW clinics
• Track voicemails and return patient calls
• Register new patients and update/verify existing patient demographics by collecting detailed patient information and eligibility status that is accurate and up-to-date
• Patient scheduling: schedule patients for medical and behavioral health visits; call patients to confirm upcoming appointments; follow-up with patients for missed appointments
• Assist clinicians onsite with administrative and scheduling needs
• Collaborate with outside healthcare providers to schedule patient care
• Monitor and schedule all referrals for Student Stress Support
• Participate in the creation and execution of special projects as assigned by leadership (non-participating clinic outreach birthday check-up outreach etc.)
• Assist with FWC initiatives as they relate to patient outreach and scheduling
• Communicate and collaborate with WCPA staff regarding student services at the SWC
• Unlock and lock SWC rooms cabinets and drawers to ensure patient confidentiality is maintained

Referrals (As Assigned)

• Process referrals in a timely fashion including sorting and processing referrals by indicated urgency and date of completion required
• Verify that providers have sufficiently documented the reason for the referral and have done the appropriate work ups prior to sending the patient to the specialist
• Identify providers for appropriate specialty that will accept patients insurance coverage arrange and confirm appointments with patients
• Prepare document inform and refer patients to specialists based on each insurance companys available specialty network
• Educates the patients on the referral process including their own responsibilities as well as their insurance companys process and protocols in regard to a referral.
• Communicate effectively with providers as needed to obtain input and needed information to coordinate care and resolve issues as they arise
• Follow up on retrieving results from visit to specialists for the ordering provider to review.
• Maintain patients medical records up to date with new information received from different sources (providers specialists patients insurance)
• Conform with and abide by all regulations policies work practices and instructions.

General:

• Maintain patient privacy and follow HIPAA guidelines
• Share changes to WCPA academic calendar with SWC clinicians as needed
• Track inventory of office supplies and equipment
• Assist with front desk duties as needed/assigned
• Other duties as assigned

Qualifications :

• Minimum of 3 years experience in medical administration and/or customer service with good working knowledge of medical terminology
• Ability to effectively communicate with patient population and staff while demonstrating a high degree of diplomacy and tact
• Outstanding communication skills and customer care
• Time management and excellent organizational skills required
• Experience with chronic disease management support preferred
• Microsoft word and Excel experience
• Self-directing with the ability to work with little direct supervision
• Strong attention to detail
• Open-minded compassionate and customer-service oriented
• Exceptional verbal and written communication skills
• Ability to excel in a team environment
• Flexibility across tasks and work locations
• Proficient with Microsoft Word and Outlook
• Written and verbal fluence in Spanish required

Pay Range: $24.00 - $27.00//hour. Final compensation will be dependent upon skills & experience.

Additional Information :

Wonderfuls dedication to you:

• Competitive benefits package including Medical (including 24/7 online access to a physician) Vision Dental and 401k with match eligibility. 
• Wonderful Giving () -- allowing you to donate company money to a cause of your choice. 

Quality of Life in the Central Valley:

Framed by the Sierra Nevada to the east and the Coast Ranges to the west Californias Central Valley is one of the worlds most productive agricultural regions and the base of The Wonderful Companys agricultural operations. This vast area enjoys a moderate climate and offers residents a high quality of life low cost of living and a host of diverse cultural and recreational activities. From wine tasting and hiking to rafting fishing skiing and surfing -- all within a two-hour drive -- the family-friendly Central Valley has much to offer. 

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Remote Work :

No

Employment Type :

Full-time