Reservation Agent
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
What you will be doing:
- Consistently offer professional friendly and engaging service
- Process all external and internal calls either by redirecting calls or assisting the caller
- Take ownership of the callers request and ensure follow up according to the hotels standards
- Have a sufficient working knowledge of all departments in particular Housekeeping Front Office and Engineering
- Maintain and monitor the Reservation software system
- Serve as a liaison for Guests requiring information relating to all aspects of the hotel
- Handle and distribute faxes voice messages and written messages for internal and external Guests
- Follow department policies procedures and service standards
- Other duties as assigned
Qualifications :
Your experience and skills include:
- Good command of English
- Previous customer related experience an asset
- Must possess outstanding guest services skills and sophisticated verbal communication skills
- Computer literate in Microsoft Window applications required
- Strong interpersonal and problem solving abilities
- Highly responsible & reliable
- Ability to work well under pressure in a fast paced environment
- Ability to work cohesively with fellow colleagues as part of a team
- Ability to focus attention on guest needs remaining calm and courteous at all times
Additional Information :
Your team and working environment:
We support you to grow and learn every day making sure that work brings purpose to your life so that during your journey with us you can continue to explore Accors limitless possibilities.
Note: Customization may be included for any specific local or legislative requirements such as work permits.
Only Turkish or candidates which able to communicate in Turkish will be hired.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Intelligence
- Corporate
- Irrigation
- Investment
- AC Maintenance
- Contract Administration
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
