CRM Operations Specialist (mfx)

Your daily pitch

The CRM Operations Specialist (m/f/x) plays a key role in delivering smooth impactful campaigns and communications that keep our players engaged throughout their journey. Just like a great playmaker on the pitch youll ensure every message lands at the right moment whether its about KYC deposit limit updates or responsible gaming interventions. Youll work hand in hand with teams like UX and Compliance to make sure every interaction is seamless compliant and delivers a top-tier customer experience.

Your playing field 

• Develop winning strategies to meet regulatory requirements for example crafting clear and engaging communications that guide customers through document verification and other compliance steps.
• Run and analyze A/B tests for regulatory journeys in close collaboration with key stakeholders ensuring every message performs at its best.
• Track performance and report on results highlighting achievements and success rate improvements across all regulatory campaigns.
• Stay agile on the field by managing both ad-hoc and automated journeys quickly adapting to new regulatory changes.
• Team up with the CRM Campaign team to align on the campaign calendar and maintain a consistent seamless customer experience.

Qualifications :

Which skills should you bring to the pitch

• Experience. Youve got at least 2 years of experience playing in positions like Business Analyst Project Management Customer Experience or CRM - and you know how to keep your eye on the ball when it comes to delivering results. Experience in the iGaming industry would be a bonus point but its not a must-have to join the team.
• Tools. If youve worked with CRM tools like Emarsys Optimove or similar thats definitely an advantage.
• Language. Youll need full fluency in English. German skills would be great too since were the #1 Sports Betting company in Germany but its not required.
• Attitude. Were looking for someone whos motivated collaborative and always eager to level up their game - a true team player whos ready to learn grow and win together.

Additional Information :

What we offer:

• Established International Group. We have a solid foundation on which to grow.
• Personal and Professional Growth. We offer you opportunities to develop and grow to unlock your potential.
• Relocation Support. To make your move to Malta as smooth as possible.
• Competitive Package. We care for our employees offering an indefinite 
  contract competitive salary insurance (private health dental private accident sickness and life) and free parking.
• On-site childcare. Weve got a game plan to support you and your 3 year old kids.
• Sports Incentive. We want you to remain active and will subsidize a gym membership of your choice.
• Modern offices. Our very own Tipico tower provides an open-plan space with the latest technology.
• Events. Sponsored Charity and Team gatherings we like to have fun together as one team and reinforce our connections.
• Supportive Environment. We believe in collaboration and working together 
  as a team but we also give importance to the uniqueness of each and every one of us.

Think a career at Tipico is right for you Apply now and join our dynamic team.

If you have any questions or comments about this role our Talent Acquisition team is happy to help you! Feel free to reach out to us on our social media channels.

We look forward to your application!

Remote Work :

No

Employment Type :

Full-time