Senior Technical Consultant ServiceNow UI UX (EMEA-based)

**This role can be based from any country ServiceNow has an entity in EMEA**

The Senior Technical Consultant (UI/UX) is responsible for guiding clients through thedesign and implementation of ServiceNow user experiences with a particular focus onUI Builder configurable workspaces portals and mobile applications. 

This role is central to deliveringmodern intuitive and scalable UI/UX solutionson the ServiceNow platform. We expect the successful candidate to act as anexpert in UI Builder with the ability tocustomize out-of-the-box experiences and create new workspaces and portals from scratch. 

Key Responsibilities 

Project Delivery 

• Act as the primary technical liaison for projects representing the development team to customers and ensuring the highest quality of delivered solutions 
• Oversee technical delivery ensuring alignment with client requirements and ServiceNow best practices forUI/UX UI Builder PortalandMobileimplementations. 
• Lead theimplementation of UI Builder solutions demonstrating expertise in: page design configuration (variants properties etc.) events (handlers and binding) data resources macroponents modal dialogsviewports and more 
• Perform hands-on implementation with the ServiceNow platform leveraging all ServiceNow technologies and capabilities: Workflow Studio/ Flow Designer JavaScript REST/SOAP API integrations (incl. MID Servers) Single Sign-On and more 
• Define and architect technical solutions at a detailed level ensuring they align with clients business needs and technological environments 
• Mentor colleagues and provide guidance onUX/UI best practiceswithin ServiceNow 
• Serve as an escalation point for complex technical and design challenges 

Pre-Sales & Advisory 

• Partner with the pre-sales team to scope complex service engagements involving ServiceNow products and UX/UI solutions with a focus on ServiceNow Platform capabilities 
• Deliverdemos prototypes and workshopsthat highlight ServiceNow capabilities 
• Demonstrate thought leadership by contributing to webinars whitepapers and community groups highlighting expertise in the UX/UI area 
• Advise customers onUX/UI strategy ensuring solutions follow usability accessibility and scalability best practices 

Product Collaboration 

• Collaborate with ServiceNow product teams by providingfeedback on UI Builder and UX/UI features 
• Contribute to new offerings and thought leadership aroundconfigurable workspaces portals and mobile experiences 

Qualifications :

In order to be successful you will have

• Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving. This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AIs potential impact on the function or industry. 
• Strong hands-on expertise inServiceNow UI Builder covering page design configuration (variants properties etc.) events (handlers and binding) data resources macroponents modal dialogsviewports and more 
• Solid knowledge ofUX/UI principles including accessibility responsive design and information architecture 
• Experience withServiceNow portal and mobile implementations 
• Proficiency in core web technologies (JavaScript HTML CSS) and ServiceNow platform capabilities (Workflow Studio REST integrations) 
• Experienceand/or willingness togrow in ServiceNow NowAssist products 
• Excellent communicationandpresentationskills 
• Experience inadvising and analysingProductstrategiesbased on business priorities 
• Excellentinterpersonal skills customer-centric attitude and experience working with diverse teams 
• Fluency in English is essential 
• Additional fluency in French or German is preferred 

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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Remote Work :

No

Employment Type :

Full-time