Front Office Agent

What youll do

We are looking for a Front Office Agent to join the opening team at SLS Barcelona. Under the guidance of the Front Office Manager you will be responsible to provide a naturally friendly helpful and responsive level of service to all our guests ensuring a high level of guest satisfaction.

• Deal with the arrival and departure processes for all guests ensuring the accuracy of data in all systems.
• Greet and assist guests in a warm courteous and professional manner.
• Handle cash and credit transactions ensuring the accuracy of guest billing.
• Handle guest complaints and inquiries promptly in a professional and empathetic manner aiming for swift and satisfactory resolution and striving to resolve issues to ensure guest satisfaction.
• Ensure guests receive accurate and timely information about hotel amenities services and local attractions.
• Always know what events and activities are on schedule and maintain a deep understanding of the local area to provide guests with information about attractions restaurants and services.
• Stay one step ahead of guests needs record and act on their preferences and handle their messages requests questions and concerns.  
• Ensure all guests are quoted the correct rate as per the selling strategy and website.
• Ensure all telephone calls are answered as quickly and efficiently as possible.
• Report any issues to the correct department and check to ensure the work has been completed.
• Ensure that the reception and public areas are clean tidy and presentable at all times.

Qualifications :

What we are looking for...

• Minimum of 2 years of Front Office experience preferably in an upscale or lifestyle brand hotel.
• Previous experience with pre-opening of a hotel is a big plus.
• Someone who understands celebrates and embraces the SLS brand values.
• Ability to multitask and work in a fast-paced environment.
• Proactive positive energetic dynamic emphatic team-worker with a high-level attention to detail and passion for hospitality.
• Excellent verbal and written communication skills. Fluent in Spanish and English.
• You make people feel good - your team guests and colleagues alike.  You make a positive impact.
• You learn quickly and adapt to SLSs unique culture.
• You are humble and open to ideas. We leave our ego at the door and help get things done.
• Youre up for doing things differently and trying (almost) everything once.
• You want to be part of a team that works hard supports each other and has fun along the way.

Additional Information :

Whats in it for you... 

• The opportunity to join an innovative fast-growing international group thats committed to not just building new hotels but building a global brand. 

• The chance to challenge the norm and work in an environment that is both creative and rewarding. 

• Become part of a team thats very passionate about creating great hospitality experiences and exploring new locations at every opportunity. 

• A competitive package and plenty of opportunity for development. 

• Excellent discounts across the entire Ennismore family of brands. 

SLS is part of Ennismore a creative hospitality company rooted in culture and community with a global collection of entrepreneurial and founder-built brands with purpose at their heart. Ennismore is a joint- venture with Accor formed in 2021. 

Remote Work :

No

Employment Type :

Full-time