SecOps Business Process Consultant

What you get to do in this role: 

The Customer Outcomes Senior Business Process Consultant provides processes built on ServiceNow to achieve customers desired outcomes. You will develop expertise related to the processes enabled by the ServiceNow platform.

• Apply ServiceNow knowledge and domain expertise in customer engagements to provide optimum workflows.
• Design efficient workflows based on ServiceNow product capabilities and leading practices ensuring that the proposed solutions meet the customers expectations.
• Draft user stories and trains customers to create their own user stories acceptance criteria testing strategy and knowledge transfer while supporting customers in reviewing and approving them.
• Be an active contributor of leading practices and provide expertise related to the ServiceNow platform or solutions and workflows built on the platform.
• Provide feedback to product development to improve the product based on experiences gained with customers.
• Maintain skills / certifications on for .

Qualifications :

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving. This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AIs potential impact on the function or industry.
• 8 years progressive experience as part of a professional services organization; or equivalent education/experience
• Ability to travel up to 50%
• Industry domain expertise in
• Creativity with comfort running projects independently
• Success driving complex issues through analysis and resolution
• Experience working collaboratively
• ServiceNow certifications in aligned workflow

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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Remote Work :

Yes

Employment Type :

Full-time