Concierge Team Leader

Pullman & Mercure Melbourne Albert Park are looking for an enthusiastic friendly customer service extraordinaire with a strong knowledge of the World of Melbourne to join our Concierge team as a part-time Concierge Team Leader.

About the Role: 

Reporting to the Chief Concierge your responsibilities as a Concierge Team Leader include:

• Lead a shift of Concierge superstars ensuring our guest experience is at the forefront at all times.
• Assist in implementing and maintaining procedures for the Concierge department and fostering a focus on guest engagement.
• Assisting with the supervision of the Concierge team including training and development ensuring the teams success.
• Leading by example when attending to guest requests sharing your knowledge and passion for Melbourne.
• Provide exceptional service to our guests in every interaction by anticipating their needs responding to requests promptly efficiently and courteously.
• Be the face of our hotel showing pride with each interaction.
• Welcome our guests and make them feel special.
• Assist guests with general enquiries and luggage requests.
• Valet parking of cars.
• General Porter duties as required. 

Qualifications :

About You:

To be successful in the role you will be: 

• Personable proactive with a desire to take initiative and responsibility for the team. 
• Previous experience in a similar high paced team. 
• Excellent time management skills.
• Strong communication and customer service skills. 
• Desire to grow your skills and progress your leadership experience.
• Ability to work autonomously.
• Previous experience with a PMS (Opera Cloud experience will be highly regarded).
• Strong desire to achieve high results driven by success. 
• Current Responsible Service of Alcohol (RSA) certification and First Aid certification (or be willing to obtain).
• A valid Australian driving license. 
• Ability to work a rotating roster including overnight weekends and public holidays. 

Additional Information :

Benefits and Perks

• Enjoy exclusive Accor discounts and global benefits including but not limited to accommodation and food & beverage discounts for you your family and friends.
• Access to Accor Partner Benefits such as Europcar.
• Discounted onsite car park available.
• Access to confidential Employee Assistance Program.
• Inclusive and diverse environment.
• A friendly and supportive work environment.
• Excellent opportunity to further grow and develop your career with an industry leader
• Reward and recognition programs including Annual Service Recognition and Accor Tenure Milestone recognition
• Mentoring and career development along-side experienced and dedicated professionals.

Apply today to start a conversation and see where your Accor career can take you!

***We are unable to provide sponsorship for this role so Australian working rights are required. 

Remote Work :

No

Employment Type :

Part-time