I. Major Responsibilities:

1. Receives and responds to telephone calls and referrals regarding urgent and emergent behavioral health services.

2. Registers screens and completes insurance checks for individuals seeking services at CHL.

3. Performs telephonic interventions which include but are not limited to crisis support and de-escalation of individuals in Crisis.

4. For urgent and emergent services assists Clinicians with arranging dispositions of cases inpatient bed Searches making referrals arranging transportation (cab or ambulance) etc.)

5. Assigns and schedules initial assessments for urgent and emergent services.

6. Obtains insurance authorizations processes referrals and obtains information and enters into Electronic Health Record (EHR).

7. Communicates to supervisor information gathered for referrals from identified high priority referral sources including (but not limited to) the Department of Mental Health and hospital inpatient programs.

8. Demonstrates knowledge of services and resources available at CHL and in the community

Standard Staffing Level Responsibilities:

1. Complies with established departmental policies procedures and objectives.

2. Attends variety of meetings conferences seminars as or directed.

3. Demonstrates use of Quality Improvement in daily operations.

4. Complies with all health and safety regulations and requirements.

5. Respects diverse views and approaches demonstrates Standards of Respect and contributes to creating and maintaining an environment of professionalism tolerance civility and acceptance toward all employees patients and visitors.

6. Maintains regular reliable and predictable attendance.

7. Performs other similar and related duties as or directed.

All responsibilities are essential job functions.

II. Position Qualifications:

License/Certification/Education:

Required:

1. Bachelors degree is .

2. Must be able to pass a CORI background check.

3. Driving is not a requirement.

Experience/Skills:

Required:

1. A minimum two (2) years experience working in a clinical environment is .

2. Ability to learn to CHLs service lines to appropriately triage clients with various levels of complexity to the right services.

3. Ability to document CHL services in accordance with insurance reimbursement requirements.

4. Effective oral and written communication skills

5. Basic computer skills in Microsoft Suite

6. Ability to learn to navigate in the Electronic Health Records (EHR) system.

7. Ability to multitask. Must possess time management skills with a strong sense of prioritization and follow through.

8. Requires personal and professional accountability self-management discretion initiative professional integrity and cultural competency.

9. Ability to use office equipment including copy machines computers printers telephones.

Preferred:

1. Prior experience in a behavioral health and/or call center environment is preferred.

Unless certification licensure or registration is an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.

Department-specific competencies and their measurements will be developed and maintained in the individual departments. The competencies will be maintained and attached to the departmental job description. Responsible managers will review competencies with position incumbents.

III. Physical Demands and Environmental Conditions:

Work is considered sedentary. Position requires work indoors in a normal office environment.