Mulitilingual French and Dutch Speaking Customer Advisor Hybrid

London - UK

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Job Description

Our established client based in Canary Wharf London is looking to recruit a full time Multi Lingual Customer Careline Advisor to speak both French and Dutch.

As a Customer Careline Advisor you will be responsible for delivering excellent customer care and support to Benelux consumers across all contact channels. You will be the first point of contact for the consumers of the entire range of client products and will handle queries and consumer complaints about these products and their consumption. The role requires you to be a fluent in French and Dutch to have excellent interpersonal skills and the ability to respond to consumers in an empathetic caring and friendly manner. you will also be required to have strong English second language capabilities.

Skills required:

Fluent French & Dutch speaker
Ability to communicate effectively and empatheticallywith a wide range of consumers and members of the public
Excellent written and verbal skills in both Finnish and Swedish
Ability to take ownership of each customer journey anticipating needs and persevering to resolve cases through personalised solutions.
Customer care experience preferably within the food industry sector
strong interest in food and foods for special medical purposes
IT skills: ability to use Google Suite and Microsoft Office strong typing skills. CRM Knowledge such as Salesforce will be a plus
Flexible to work shifts
Self-motivated and a team player
To have fun at work!

Salary:

29500 per annum

Hours:

Monday to Friday 7.30am 4pm / Saturday 8am-1pm (40 hours per week)

5 working days
Full training provided and paid for
Great Working Environment
Accessible by bus and Tube

Company Benefits:

Competitive salary attractive overtime
20 days paid holiday additional days based on length of service
Suggestion Box Monthly Winner Paid Reward;
Cycle To Work Scheme;
Home Computing Scheme;
Dentist scheme;
Bus Travel scheme;
Eye test vouchers;
Excellent onsite training and induction;
Staff room with complementary refreshments;
Corporate & client discounts including hairdressing gym membership restaurants
and bars;
Weekly dress down days;
Involvement with local charities and fundraising days/events;

To be considered for this excellent opportunity please apply now with your up to date CV and we will be in touch in due course.

Required Experience:

Unclear Seniority

Job DescriptionOur established client based in Canary Wharf London is looking to recruit a full time Multi Lingual Customer Careline Advisor to speak both French and Dutch.As a Customer Careline Advisor you will be responsible for delivering excellent customer care and support to Benelux consumers a...