Customer Success Representative (mwd)

At Arctic Wolf were not just navigating the cybersecurity landscape - were redefining it. Our global team of dedicated Pack members is driving innovation and setting new industry standards every day. Our impact speaks for itself: weve earned recognition on the Forbes Cloud 100 CNBC Disruptor 50 Fortune Future 50 and Fortune Cyber 60 lists and we recently took home the 2024 CRN Products of the Year award. Were proud to be named a Leader in the IDC MarketScape for Worldwide Managed Detection and Response Services and earning a Customers Choice distinction from Gartner Peer Insights. Our Aurora Platform also received CRNs Products of the Year award in the inaugural Security Operations Platform category. We proudly are a UK Great Place To Work multiple times. Join a company thats not only leading - but also shaping - the future of security operations.

Our mission is simple: End Cyber Risk. Were looking for a Customer Success Representative (m/w/d) office based in Frankfurt Germany to be part of making this happen.

The ideal candidate will have flexibility for growth in a working environment experience working with customers to meet their needs while driving growth and possess strong communication and negotiation skills

Primary Responsibilities and Duties

• Managing a set of customers who are utilizing Arctic Wolfs landed solutions

• Quota achievement - Achieving renewal and expansion targets through consultative selling techniques

• Identifying new opportunities and collaborating with field teams to expand into core Arctic Wolf services

• Listening to customers and providing feedback to the business

• Ensuring customer satisfaction and delivery of quarterly account reviews

• Successfully planning and prioritizing a high volume of activities and requests to manage customer issues and requests including following through on requests in a timely manner asking clarifying questions to determine the correct source & impact of issues as well as understanding use cases to coach customers to alternate solutions when possible.

• Creating and managing processes to effectively forecast and communicate at-risk customers.

• Working in a highly trusting and transparent team environment

Key Skills & Minimum Qualifications

• 2 years of demonstrated success in a sales role preferably in a technology organization.

• Consultative sales experience strongly desired

• The ability to be flexible and work in a rapidly changingenvironment is required

• Bachelors degree or combination of education and relevant experience

• Aptitude for technology knowledge of spreadsheets and Salesforce utilization

• Fanatical devotion to customer service business quality and data security

• The ideal candidate thinks out-of-the-box and energizes others with passion quality and commitment.

• Excellent organizational skills and written/oral communication skills

• This position is based in our Frankfurt office and requires team members to work on-site at our corporate location.

• Up to 10% travel may be required

• Fluent in English and German

Our offer:

All wolves receive compelling compensation and benefits packages including:

• Equity for all employees

• 30 days annual leave bank holidays and paid volunteering days off

• Pension plan: BaV Direktversicherung and VwL Vermögenswirksame Leistungen

• Training and career development programs

• Robust Employee Assistance Program (EAP) with mental health service

• Fertility support and paid parental leave

At Arctic Wolf we foster a collaborative and inclusive work environment that thrives on diversity of thought background and culture. This is reflected in our multiple awards including Top Workplace USA (2021-2024) Best Places to Work USA (2021-2024) Great Place to Work Canada (2021-2024) Great Place to Work UK (2024) and Kununu Top Company Germany (2024). Our commitment to bold growth and shaping the future of security operations is matched by our dedication to customer satisfaction with over 7000 customers worldwide and more than 2000 channel partners globally. As we continue to expand globally and enhance our technology Arctic Wolf remains the most trusted name in the industry.

Our Values

Arctic Wolf recognizes that success comes from delighting our customers so we work together to ensure that happens every day. We believe in diversity and inclusion and truly value the unique qualities and unique perspectives all employees bring to the organization. And we appreciate thatby protecting peoples and organizations sensitive data and seeking to end cyber risk we get to work in an industry that is fundamental to the greater good.

We celebrate unique perspectives by creating a platform for all voices to be heard through our Pack Unity program. We encourage all employees to join or create a new alliance. See more about our Pack Unity here.

We also believe and practice corporate responsibility and have recently joined the Pledge 1% Movement ensuring that we continue to give back to our community. We know that through our mission to End Cyber Risk we will continue to engage and give back to our communities.

Arctic Wolf is an Equal Opportunity Employer and considers applicants for employment without regard to race color religion sex orientation national origin age disability genetics or any other basis forbidden under federal provincial or local law. Arctic Wolf is committed to fostering a welcoming accessible respectful and inclusive environment ensuring equal access and participation for people with disabilities. As such we strive to make our entireemployeeexperience as accessible as possible and provideaccommodationsas required for candidates and employees with disabilities and/or other specific needs where possible.

Have we sparked your interest Then send us your CV and your references.

Have we sparked your interest Then send us your CV and your references.