Classroom Consultant, Tier Two
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Job Location:
Chapel Hill, NC - USA
Monthly Salary:
$ 60000 - 80000
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Position Summary
The Classroom Hotline is responsible for the technology in more than 200 General Purpose Classrooms (GPCs) across campus. Our group designs installs supports and life-cycles these spaces on a daily basis. The preferred candidate for this position (Classroom Consultant Tier 2) will not only have outstanding customer service skills but will also have extensive knowledge of classroom audio video equipment including how systems are built how they interact and audio system programming. The preferred candidate will also have a high level of understanding for trouble shooting technical issues both remotely and in person often under high stress situations. This position also serves as a mentor for Tier 1 members and effective communication is needed.
Required Qualifications Competencies And Experience
The candidate for this position will have extensive knowledge of audio-visual equipment and technology. Must possess high-level troubleshooting skills in the AV field as well as knowledge of IT networks. AV installation experience is required. Proficient computer skills (MS Office Suite Windows OS iOS basics) are needed. Must be able to handle high-stress calls from instructors and troubleshoot over the phone (preferred) to minimize downtime for the instructor. Control system programming ( AMX Extron) is preferred as well as audio DSP programming.
Preferred Qualifications Competencies And Experience
CTS and CTS -I certifications are strongly preferred. AMX and Extron control system programming experience is strongly preferred. Biamp Tesira DSP programming experience is strongly preferred. AV experience is strongly preferred. Experience in higher education is strongly preferred.
Work Schedule
Monday-Friday 7:30am-4:30pm
The Classroom Hotline is responsible for the technology in more than 200 General Purpose Classrooms (GPCs) across campus. Our group designs installs supports and life-cycles these spaces on a daily basis. The preferred candidate for this position (Classroom Consultant Tier 2) will not only have outstanding customer service skills but will also have extensive knowledge of classroom audio video equipment including how systems are built how they interact and audio system programming. The preferred candidate will also have a high level of understanding for trouble shooting technical issues both remotely and in person often under high stress situations. This position also serves as a mentor for Tier 1 members and effective communication is needed.
Required Qualifications Competencies And Experience
The candidate for this position will have extensive knowledge of audio-visual equipment and technology. Must possess high-level troubleshooting skills in the AV field as well as knowledge of IT networks. AV installation experience is required. Proficient computer skills (MS Office Suite Windows OS iOS basics) are needed. Must be able to handle high-stress calls from instructors and troubleshoot over the phone (preferred) to minimize downtime for the instructor. Control system programming ( AMX Extron) is preferred as well as audio DSP programming.
Preferred Qualifications Competencies And Experience
CTS and CTS -I certifications are strongly preferred. AMX and Extron control system programming experience is strongly preferred. Biamp Tesira DSP programming experience is strongly preferred. AV experience is strongly preferred. Experience in higher education is strongly preferred.
Work Schedule
Monday-Friday 7:30am-4:30pm
Required Experience:
Staff IC
Key Skills
- Sales Experience
- Direct Sales
- Hyperion
- Financial Services
- Financial Concepts
- Banking
- Oracle EBS
- Securities Law
- Peoplesoft
- Oracle
- Financial Management
- Workday
About Company
The University of North Carolina at Chapel Hill, the nation’s first public university, is a global higher education leader known for innovative teaching, research and public service. A member of the prestigious Association of American Universities, Carolina regularly ranks as the best ... View more
