Customer Support Specialist
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Job Location:
Guadalajara - Mexico
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Who we are...
DearDoc provides top doctors with a suite of technology and marketing tools allowing them to run their practices more efficiently so that they can give their full attention to their patients. DearDoc works endlessly to ensure that every practice is given whatever they need to run smoothly and more importantly to continuously grow with new patients. We are a passionate and hard-working team dedicated to the 4500 practices who use our technology and working to innovate the healthcare space each and every day.
Working with teammates all over the world we enjoy the autonomy and innovation of a startup environment where people rally around a shared vision advance quickly within the company and are invigorated by our fun fast-paced culture. Trulywe have a LOT of fun.
Weve been doing this since 2019 and wed like to think were pretty good at it. We are always looking for people who will make us better.
Location:Remote Mexico
**All resumes must be submitted In English to be considered**
Must exhibit excellent English and Spanish language communication skills both in written and oral form. (bilingual)
Salary:20000 MXN Monthly
Benefits
- Unlimited PTO
- 11 Paid Holidays
- Annual Week off For the Holidays
- Medical Insurance fully covered by Employer
Responsibilities
- Function as the customer-product team liaison escalating complex cases efficiently
- Accurately document all case-related information in the support system
- Provide timely updates to customers and stakeholders
- Respond to customers within defined SLAs
- Drive customer satisfaction through timely and effective support
- Take ownership of Tier I inbound support inquiries across phone email chat and internal channels
- Communicate with customers clearly and professionally at all times
- Identify validate and escalate product bugs and Tier II-level issues as needed
- Serve as a customer advocate to ensure their needs and concerns are addressed
- Collaborate cross-functionally with internal teams to drive resolution
- Report recurring issues critical incidents and improvement opportunities to leadership
- Identify validate and escalate product bugs and product specific requests for Product Specialist
Key Qualifications
- Bilingual proficiency in English and Spanish (written and oral).
- Proven remote troubleshooting and multichannel support experience (phone email chat forums).
- Strong empathy and emotional intelligence in customer interactions.
- Effective multitasking organization and time management skills.
- Dynamic and logical thinker.
- Team-oriented with relationship-building skills.
- Constructive conflict resolution and customer recovery ability.
- Positive polite confident and customer satisfaction driven.
- Adaptable to change and resilient.
- Technical support knowledge.
- Detail-oriented with the capacity to manage multiple tasks and projects.
- Able to solve issues by identifying and addressing the root cause.
We do our best to respond to all applications as quickly as possible. We look forward to reviewing your background and connecting shortly to learn more about you! In the US OUT!
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Required Experience:
IC
Key Skills
- Design Engineering
- Baan
- Customer Service
- Fund Management
- ABAP
- Elevator
About Company
Trusted by 5,000+ practice owners. Improve patient experience, streamline admin tasks, generate 5-star reviews, and grow your practice. The DearDoc platform is an all-in-one road to success.
