Field Services Technician II
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Job Location:
Fort Wayne, IN - USA
Hourly Salary:
USD 34 - 37
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Field Services Technician II
Location: Full-Time Onsite Fort Wayne Indiana
Department: MSP
Reports To: MSP Field Services Team Lead
About DAS Health
DAS Health is a leader in Health IT & Management Solutions committed to delivering proactive personalized technical support and innovative solutions to our clients.
Position Overview
We are seeking a Field Services Technician II for a full-time onsite role in Fort Wayne this position you will be the primary IT support resource at one of our client locations responsible for providing hands-on support for a wide range of IT systems and services across the company. This independent role is ideal for a self-starter who thrives in a client-facing environment and enjoys supporting users at all levels.
Key Responsibilities
For full-time opportunities DAS Health provides:
Location: Full-Time Onsite Fort Wayne Indiana
Department: MSP
Reports To: MSP Field Services Team Lead
About DAS Health
DAS Health is a leader in Health IT & Management Solutions committed to delivering proactive personalized technical support and innovative solutions to our clients.
Position Overview
We are seeking a Field Services Technician II for a full-time onsite role in Fort Wayne this position you will be the primary IT support resource at one of our client locations responsible for providing hands-on support for a wide range of IT systems and services across the company. This independent role is ideal for a self-starter who thrives in a client-facing environment and enjoys supporting users at all levels.
Key Responsibilities
- Serve as the primary onsite IT support for the client supporting all staff and departments.
- Communicate daily with client staff regarding service request updates.
- Resolve tickets within required Service Level Agreements.
- Manage assigned tickets through resolution escalating when necessary.
- Standardize systems processes and tools to drive automation and rapid service restoration.
- Adhere to change management and documentation policies.
- Create and update client asset documentation.
- Implement troubleshoot and provide intermediate support for:
- Mac and Windows devices (setup troubleshooting maintenance)
- Client networks (firewalls routers switches WiFi)
- Windows server administration
- PC applications and OS issues
- MSP tools and systems (RMM antivirus etc.)
- Microsoft environments (Microsoft 365 Office products email collaboration tools)
- VPN access for secure remote connectivity
- Support client onboardings and implementations.
- Coordinate with third-party vendors.
- Participate in after-hours on-call duties as needed.
- Travel locally as required for assessments installations and support.
- Identify and address trends to reduce recurring technical issues.
- Assist Service Desk with call queue and service tickets.
- High School diploma or GED required; Associates or Bachelors in IT-related field preferred.
- 2-4 years of experience in Field Services or IT support.
- A and Network certifications preferred.
- Advanced experience supporting both MacOS and Windows environments.
- Strong working knowledge of Microsoft 365 Office products and VPN access.
- Excellent troubleshooting communication and relationship-building skills.
- Ability to work independently anticipate needs and deliver proactive solutions.
- Willingness to support off-hours requests and adapt to a fast-paced client-facing setting.
- Cultural fit: personable professional and able to thrive in a family-oriented environment.
- Must pass standard pre-employment screening; additional health or compliance checks may be required.
For full-time opportunities DAS Health provides:
- Competitive pay with discretionary bonus opportunities
- Flexible Time Off
- Continued Education Reimbursements
- Company Paid Health Benefits for employees and family
- 401k with Employer Match
- Mental Health Services
- Parental Leave
Required Experience:
Manager
Key Skills
- Computer Hardware
- Customer Service
- Hand Tools
- Computer Networking
- Field Service
- POS
- Windows
- Mechanical Knowledge
- Service Technician Experience
- Merchandising
- Project Coordination
- Troubleshooting
About Company
We are dedicated to providing the best healthcare IT solutions for practices that help optimize operations and provide the highest quality patient care.
