IT Support Specialist

The City of Saint Paul Regional Water Services is hiring a IT Support Specialist serving as a key member of the Information Services team with primary responsibility for blending desktop and endpoint support with Virtual Desktop Infrastructure (VDI) and supporting end-user computing needs across a diverse device environment.

• Respond to user requests by assisting with common issues such as password resets account lockouts network access printing and Microsoft 365 applications.
• Provide advanced troubleshooting for more complex problems including operating system errors profile corruption performance issues and device reimaging.
• Support virtual desktop environments by assisting with golden image updates desktop pool configurations and resolving VDI session issues (VMware Horizon or Citrix preferred).
• Administer user accounts group policies and security settings within Active Directory and related tools.
• Assist with device lifecycle management including laptops thin clients ruggedized field devices and mobile hardware.
• Collaborate with infrastructure and security teams to ensure compliance and stability of the environment.
• Document troubleshooting steps and contribute to knowledge base articles to improve service delivery.
• For more information and essential functions see our job description.

A Bachelors Degree in Information Management Computer Technology or a related field and two (2) years of work experience related to Information Technology Support or a vacancy-related technical school certificate and four (4) years of work experience related to Information Technology Support.

A combination of education and experience to equal 6years or more can be used to qualify for the position.

Preferred Qualifications:

• Experience supporting VDI environments (e.g. VMware Horizon Citrix or similar).

May require a valid Minnesota Class D Drivers License or equivalent out-of-state drivers license.

1. Submit a City of Saint Paul online application by the closing date.
2. Upload or submit the following required documentvia the online application system. (Zip files and web links will not be accepted. Each uploaded attachment is limited to 10MB.)
   • A resume

First time applying online Read our How to Apply Online Guide.

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Assessment: Qualifications Rating

The Qualifications Rating is an assessment of your completed application answers to the Supplemental Questionnaire and your resume. Be as specific and detailed as possible in completing your application and any attachments. You must submit your completed application supplemental questionnaire and any attachments by the application deadline.

GENERAL INFORMATION:

Eligible Lists Created from Open Job Posting:You must receive a score of 75% or higher to pass the assessment and be considered for the position. Non-promotion eligible lists typically are pass/fail and promotion eligible lists are typically ranked. If the open eligible list created contains a veteran one open list will exist. When there are no veterans remaining on the eligible list (i.e. hired withdrawn) from an open list that also contains promotional candidates two lists will be created: one open list and one promotion list. If two lists exist the promotion list must be exhausted before the open list is considered.

Final Selection Process: Those who pass will be placed on an eligible list for approximately six months and all will be notified of their status. A Hiring Manager will consider those applicants eligible for hire. You will be notified if you are invited to participate in the final selection process which may include an interview job simulation work sample submission or other evaluation method.