Customer Experience Consultant
Share
Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
About Us
Novita nurtures ambition of every size and shape for a career that grows with you in a team that supports you.
Novita is South Australias most established provider of therapy assistive technology community programs and community living services for people with disabilities and were evolving every day.
Novita brings you the benefits of structure along with the freedom to grow within an environment thats big but personal. We equip you with the tools to thrive as the whole person you are embracing whatever makes you tick so you can reach your true potential. The sheer variety of Novitas offerings means opportunities to take your career where you want it to go.
Work at a place that supports you to achieve your best so you can support others to achieve theirs.
Description
About You
Youre a customer-focused professional with a strong understanding of the NDIS and how it supports individuals and families. You thrive in a fast-paced environment are confident navigating service coordination and have a knack for building relationships with diverse stakeholders. Your attention to detail empathy and ability to manage complex enquiries make you a trusted point of contact for customers. If youre based regionally and interested in this role were open to considering your application.
About the Role
This full-time 12-month contract role based at our Hindmarsh Corporate Office is perfect for someone with strong NDIS knowledge who thrives in a customer-focused environment. Youll play a key role in supporting clients through their journey with Novita.
- Act as the first point of contact for NDIS-related enquiries via phone and web
- Coordinate onboarding and service transitions for new and existing NDIS clients
- Manage schedules service plans and agreements to ensure seamless service delivery
- Liaise with internal teams and external agencies to support client needs and funding
- Resolve customer issues and promote Novitas services to maximise engagement
Skills And Experiences
Knowledge skills and experience
You bring strong NDIS knowledge excellent customer service skills and a collaborative mindset.
- Certificate in Administration Business or similar relevant field (desirable)
- Certificate IV in Frontline Management or similar (desirable)
- Valid NDIS Worker Check and SA Working with Children Check (required)
- Demonstrated understanding of the NDIS and related funding arrangements
- Exceptional customer service and communication skills both written and verbal
- Proven ability to manage complex enquiries and build stakeholder relationships
- Strong organisational skills with attention to detail and ability to meet deadlines
- Proficiency in Microsoft Office and client management systems
Were serious about safeguarding our clients. If you dont have a current NDIS Worker Check and SA Working with Children Check well let you know how to obtain these prior to starting work with us.
Why join Novita
At Novita youll be part of a passionate team making a real difference in the lives of people with disability. We offer a supportive purpose-driven workplace where your NDIS knowledge and customer service skills will be truly valued.
Youll also enjoy a range of other benefits:
- Total salary package includes base salary annual leave loading and 12% superannuation
- Enjoy salary packaging up to $15900 of your salary increasing your take-home pay by approximately $5000
- Further maximise your take home pay with additional salary packaging benefits including mean and entertainment expenses accommodation and venue hire private novated leasing and additional superannuation contributions
Apply Now
For a confidential conversation before applying contact Melanie Fisher on
As this position is currently vacant we will begin interviews as applications are received so dont delay if youre keen to join our team. Please note we may close the vacancy early if a suitable candidate is identified.
Novita is committed to creating a diverse and inclusive workplace. All suitably qualified applicants will receive equal and fair consideration for employment. Applicants with a disability and/or who identify as Aboriginal and/or Torres Strait Islander are actively encouraged to apply.
Potentially successful candidates will be required to complete background checks prior to confirmation of employment.
Work at a place that supports you to achieve your best so you can support others to achieve theirs.
Achieve your amazing at Novita
Required Experience:
Contract
Key Skills
- Computer Science
- user experience
- User Interface
- SME
- CSS
- Interaction Design
- Windows
- Android
- Usability Studies
- Visual Design
- HTML
- User Research
- JavaScript
- Web Services
- Wireframes
