Italian Customer Service for Home Appliances
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Were looking for enthusiastic people with fluent Italian skills to join our international customer support team. Youll be working on behalf of a major global Home Appliances brand.
This is a full-time position offering flexibility: you can either work on-site at our Lisbon office or remotely from anywhere on the Portuguese mainland (you must already be a resident of Portugal). We offer great benefits and genuine opportunities for career advancement.
What Youll Do
You will be the key point of contact for our Italian-speaking customers helping them get the most out of their products and resolving any issues quickly.
- Solve Problems in Italian: Handle incoming contactsincluding calls emails and live chatentirely in Italian.
- Be a Product Expert: Provide knowledgeable support for everything related to home appliances from basic use and product features to complex technical troubleshooting (e.g. diagnosing issues with refrigerators ovens or washing machines).
- Manage Cases: Take full ownership of customer issues handling orders warranties repairs and logistics. Escalate to specialist teams when needed and ensure all cases are followed up on.
- Keep Records: Accurately document all customer interactions and solutions within our companys internal systems.
- Provide Excellent Service: Maintain a high standard of professional and friendly service to guarantee customer satisfaction.
What We Need From You
- Italian Fluency is Essential: You must be a native or near-native Italian speaker (C1/C2) with excellent written and verbal communication skills.
- English Proficiency: A good working level of English (B2) is required for training and communication with management.
- Prior Experience: Previous customer service or call center experience is a plus but not required. We are happy to provide complete paid training.
- Tech Savvy: You should be comfortable using computers and quickly learning new software applications.
- Legal to Work: You must hold an EU passport or a valid work permit for Portugal.
Benefits and Work Environment
We offer a competitive package designed for your stability and success.
- Compensation: Youll receive a competitive salary plus generous performance-based bonuses.
- Health Coverage: Comprehensive Health and Life Insurance is provided.
- Work Setup: You will work full-time (40 hours per week) on a rotating shift schedule between Monday and Saturday. You are guaranteed Sunday off plus one extra rotating day off each week.
- Equipment: All necessary work technology (laptop headset etc.) is supplied by the company.
- Career Growth: We are committed to internal progression offering clear pathways for you to grow your career within the organization.
- Perks: Benefits include a meal allowance and a vibrant multicultural workplace.
If you are moving to Portugal for the on-site Lisbon role we will provide a comprehensive Relocation Package that includes:
- Reimbursement of your initial flight to Portugal.
- Support with your initial housing needs (e.g. temporary accommodation or a housing subsidy).
Ready to start your next chapter in sunny Portugal Send us your application today!
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
