German-Speaking Customer Service Representative
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Location: Fully Remote within Portugal
Language: German (C1) and English (B2)
Contract Type: Full-Time
About the Role
Are you an enthusiastic problem-solver with a passion for the latest automotive technology Do you speak fluent German and dream of a career that offers flexibility competitive benefits and a chance to work on an exciting project for a leading global automotive brand
We are seeking a highly motivated and dedicated German-Speaking Customer Service Representative to join our fully remote team based in Portugal. You will be the first point of contact for German-speaking customers providing expert support and guidance on a range of cutting-edge automotive digital services and solutions. This is an excellent opportunity for both experienced professionals and motivated individuals eager to launch their career in a dynamic high-tech environment.
Key Responsibilities
- Exceptional Customer Support: Deliver outstanding professional and empathetic customer service to German-speaking clients via multiple channels including phone email and live chat.
- Digital Service Expertise: Assist customers with inquiries troubleshooting and resolving issues related to the digital automotive services (e.g. in-car connectivity mobile apps navigation systems remote services and online portals).
- Troubleshooting & Resolution: Utilize your technical affinity and problem-solving skills to diagnose and resolve complex technical and non-technical issues efficiently and accurately.
- Documentation & CRM Management: Maintain detailed and accurate records of all customer interactions resolutions and follow-up activities in the CRM system to ensure seamless service delivery.
- Product Knowledge: Stay fully up-to-date with all the clients new digital offerings product updates policies and service procedures to provide the most accurate and timely information.
- Internal Collaboration: Coordinate and escalate complex or unresolved queries to specialized internal departments (e.g. technical support or back-office teams) to ensure a comprehensive resolution.
- Quality & Targets: Adhere to defined service levels quality standards and customer satisfaction targets consistently striving for operational excellence.
Requirements
Must-Haves:
- Language Fluency: German language skills at a minimum of C1 level (written and oral is mandatory).
- Secondary Language: Good command of English (B2 level or higher) for internal communication training and documentation.
- Location: Current residency in or willingness to relocate to Portugal (this is a fully remote position within Portugal).
- Communication Skills: Exceptional communication interpersonal and active listening skills with a patient and customer-first mindset.
- Technical Affinity: A high level of comfort with digital products technology and the ability to quickly learn and navigate new software and systems.
Nice-to-Haves (A Plus but Not Mandatory):
- Previous experience (e.g. 6-12 months) in a customer service call center or technical support role.
- A strong passion for the automotive industry cars and new mobility solutions.
- Familiarity with CRM software (e.g. Salesforce Zendesk) or similar customer interaction tools.
What We Offer
1. Competitive Compensation & Security:
- Competitive monthly salary package.
- Indefinite full-time employment contract (CDI) or long-term fixed contract renewable annually.
- Performance bonuses based on individual and team KPIs.
- Meal Allowance and other monthly stipends.
2. Comprehensive Benefits & Perks:
- Relocation Package: Financial and logistical support for international candidates relocating to Portugal which may include:
- Reimbursement of initial flight costs.
- Temporary accommodation support upon arrival.
- Assistance with initial administrative paperwork (NIF bank account social security registration).
- Health and Wellness: Private Health and Life Insurance coverage from day one.
- Work Setup: All necessary work equipment (laptop headset etc.) will be provided by the company.
3. Career Development & Work Environment:
- Full Paid Training: Comprehensive training program on products services and systems to ensure your success.
- Career Growth: Opportunities for professional development and internal career progression within a supportive and growing global company.
- Flexibility: Full-time fully remote position offering the flexibility to work from anywhere within Portugal.
- Multicultural Team: Join a dynamic diverse and innovative international team.
How to Apply
If you are a German-speaking professional ready to accelerate your career from the comfort of your home in Portugal we encourage you to apply! Please submit your CV and a brief cover letter in English. We look forward to hearing from you.
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
