IT Support Administrator

Stefanini Group is hiring!

Exciting opportunity awaits let us help you get started!

Click Apply now or you may call: / email: Maria Paje () for faster processing!

Job Description:

• User Support and Troubleshooting: Assisting employees with IT issues resolving hardware and software problems and providing guidance on using IT tools effectively.
• Collaboration with IS Service Desk: Handling complex tickets escalated to the Service Desk coordinating with external providers or internal teams to resolve issues.
• Security and Compliance: Assisting with audits security assessments and ensuring compliance with IT policies and standards.
• A monthly 30-minute IT training: Educate staff on various IT topics with focus on the use of various window applications
• A good knowledge of Macros and web-based applications: Visual basic knowledge and other web-based applications.
• Excellent Communication Skill: Ability to patiently explain technical concepts to non-technical users.
• User onboarding and training: Set up new hires workstations accounts permissions and access to printers and network drives.

Duties and Responsibilities:

• Provide basic end user support for Special Purpose PCs common configuration topics for standard PCs and smartphones printing etc.
• Level 2 technician who would receive tickets in the system from the Level 1 Service Desk.
• Assist Internal Business Partners in placing orders for hardware and software using the standard tools.

Requirements:

• Excellent communication skills - inbound and outbound phone calls in a professional manner writing and replying effective emails.
• Strong administrative skills.
• Intermediate level of Microsoft Outlook Mail Word Excel and PowerPoint.
• Support of Special Purpose imaged pcs connecting PCs to special manufacturing equipment working with external vendors to get additional support.
• Critical thinking skills and problem solving ability
• Time management skills
• Working as part of a team of people have experience in a business environment as a Team player
• Basic level understanding of Smartphone functionality setup of email on a phone initial Phone activation experience.
• Ability to multi-task and work in a fast paced environment.
• Handle multiple orders with interruptions and escalations during the business day organized to track each order in an organized way to minimize mistakes.

*Listed salary ranges may vary based on experience qualifications and local market. Also some positions may include bonuses or other incentives*

About Stefanini Group

The Stefanini Group is a global provider of offshore onshore and near shore outsourcing IT digital consulting systems integration application and strategic staffing services to Fortune 1000 enterprises around the world. Our presence is in countries like Americas Europe Africa and Asia and more than 400 clients across a broad spectrum of markets including financial services manufacturing telecommunications chemical services technology public sector and utilities. Stefanini is a CMM level 5 IT consulting company with global presence. We are CMM Level 5 company.

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