Infrastructure Engineer Information Technology Services

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Attention:

Information Technology Services (ITS) at the University of Wisconsin-Whitewater is seeking an Infrastructure Engineer (Network Engineer III IT059). This is a full-time onsite position.

Job Details:

The Network Team within IT Services is hiring an infrastructure engineer to focus on UW-Whitewaters network with a strong focus on our Citrix NetScaler environment. The successful candidate will work with other members of the Information Technology Services team to ensure the university network is reliable secure and will assist with the strategic planning for future technology upgrades to provide the best services to our students employees and university community. This position will report to the Deputy CIO.

The Infrastructure Engineer completes non-routine system planning installation analysis and issue resolution independently to support institutional and partner network connectivity and performance. This position will support the broad spectrum of network hardware and software with a strong focus on Citrix Netscaler and Cisco infrastructure technologies. This position will have some evening/weekend work and on-call duties.

Responsibilities:

• Designs installs and tests non-routine networks and associated hardware and software to ensure compliance and adhere to established timelines and expectations
• Develops and implements complex network management and monitoring tools writing complex scripts to automate repetitive tasks
• Research network technologies and procures new equipment and resources to meet program or project requests independently
• Assists with the development and implementation of policies and procedures to align with strategic initiatives and unit objectives
• Identifies analyzes troubleshoots and documents non-routine network connectivity and performance issues in institutional and partner networks according to established procedures best practices and regulations
• Serve as primary technical expert for core Citrix technologies like Virtual Apps and Desktops and/or NetScaler Gateway including maintenance troubleshooting documentation system upgrades and other projects
• Works collaboratively with other members of the IT Services team to cross-train and establish well-documented business processes
• Serves as an escalation point for complex technical challenges applying advanced troubleshooting and problem-solving skills to ensure successful resolution
• Supports the university help desks through advice phone or in-person support and ticketing processes as needed
• Trains staff and/or clients and serves as a main point of contact for internal and external individuals and groups
• Work with other ITS members to manage and execute technical projects collaborating effectively with all stakeholders to ensure seamless delivery high-quality outcomes and strategic alignment
• All other duties and responsibilities as assigned by the Deputy CIO or the CIO

Key Job Responsibilities:

• Identifies analyzes troubleshoots and documents non-routine network connectivity and performance issues in institutional and partner networks according to established procedures best practices and regulations

• Develops and implements complex network management and monitoring tools writing complex scripts to automate repetitive tasks

• Assists with the development and implementation of policies and procedures to align with strategic initiatives and unit objectives

• Designs installs and tests non-routine networks and associated hardware and software to ensure compliance and adhere to established timelines and expectations

• Trains staff and/or clients and serves as a main point of contact for internal and external individuals and groups

• Researches network technologies and procures new equipment and resources to meet program or project requests independently

Department:

The IT Services division (ITS) provides computer technology services to the University of Wisconsin Whitewater at the Whitewater and Rock County campuses. ITS delivers desktop and server computing services and supports networks telecommunications Internet connectivity administrative and academic systems security instructional technology and other functions.

Compensation:

Well-qualified candidates can expect a starting annual salary within a range of $85000 $90000.

UW System employees receive an excellent benefit package. To learn more about the UW Systems comprehensive benefit package review the UW SystemEmployee Benefits Brochure.

Required Qualifications:

• Three years of experience with managing network and edge devices including core access and distribution switches routers firewalls and other network hardware and software

• Three years of experience with web application firewall and load balancing technology

• Three years of experience with programming / scripting languages

• Three years of experience using APIs for automation tasks

• Three years of experience monitoring networks with SNMP NETCONF or RESTCONF

• Three years of experience with TCP/IP protocol suite

• Experience with management of Citrix and/or cloud resources

Preferred Qualifications:

• Experience with test equipment for all data transport technologies

• Experience with safety construction and electrical power regulations

• Experience with UNIX and UNIX network utilities

• Experience with programming / scripting in multiple languages such as Python Perl PHP Java JavaScript

• Azure AWS or Google Cloud Certifications are strongly preferred

• Knowledge of End-User Computing (EUC) engineering and architecture including virtual desktop and application delivery advanced endpoint protection and/or the design and implementation of Zero Trust Network Access (ZTNA) solutions

Knowledge Skills and Abilities:

• Excellent problem-solving techniques

• Excellent communication skills both oral and written

• Excellent documentation skills

• Strong quality customer service skills and techniques

• Proven ability to analyze diagnose and resolve complex technical issues within large-scale IT environments leveraging advanced troubleshooting methodologies and a data-driven approach

• Ability to apply innovative ideas and technology to various situations.

• Willingness and ability to be an active participant in following applicable safety rules and regulations including necessary training and skills.

• Ability to interact respectfully with people from diverse socioeconomic cultural and ethnic backgrounds

How to Apply:

Applications received byNovember 2 2025are ensured full consideration. Applications received after that date may be given consideration at the discretion of the search committee. The most qualified applicants will be invited to participate in the next step of the selection process.

Onlycompleteapplication packages will be considered. This includes online submission of the following documents:

• Cover Letter

• Resume

• Name and contact information for three professional references

Contact Information:

For questions regarding this position please contact:

Katie Kowalkiewicz
Administrative Manager

If you have questions regarding this recruitment or if you are unable to complete the application online due to a disability or system problem please contact us at or .

CONDITIONS OF APPOINTMENT:

University of Wisconsin-Whitewater does not offer H-1B or other work authorization visa sponsorship for this position. Candidates must be legally authorized to work in the United States at the time of hire and maintain work authorization throughout the employment term. If you have questions regarding this please contact Human Resources. UW-Whitewater is not an e-verify employer therefore STEM extensions are not options for work authorization.

CAMPUS INFORMATION:

UW-Whitewater is a thriving public university located in southeastern Wisconsin. It leads the way in providing world-class affordable higher education programs to more students than neighboring regional comprehensives in the University of Wisconsin System. A collaborative team of 1300 faculty and staff are devoted to the success of the universitys 11500 students at its main and Rock County campuses. The team provides high-impact practices and academic programs online and in person from associate to doctoral levels. Recognized nationally for affordability inclusion and career development UWW serves approximately one-third first-generation students and boasts strength in many areas especially business and education. The campus and community embrace the Warhawk Family spirit supporting the universitys arts and nationally recognized NCAA Division-III level championship athletics. As a proud institution of access more than 10 percent of undergraduate students use the acclaimed Center for Students with Disabilities a priority mission since the 1970s.

UW-Whitewaters campuses are located centrally near Milwaukee Madison and Chicago offering easy access to the cultural and commercial opportunities of major metropolitan areas. Near both Lake Geneva and the Wisconsin Dells the area attracts numerous visitors from across the country. Whitewater is a vibrant college community near the Kettle Moraine State Forest offering area residents seasonal outdoor enjoyment. The nearby Rock County campus is located in Janesville a town of 60000 located on the Rock River and known as Wisconsins Park Place.

ORGANIZATION INFORMATION:

The University of Wisconsin-Whitewater is part of the 13-campus Universities of Wisconsin ().

Wisconsin Statute 19.36(7)(b) provides that applicants may indicate in writing that their identity should be kept response to a public records request the University will not reveal the identities of applicants who request confidentiality in writing except that the identity of the successful final candidate will be released. See Wisconsin Statute 19.36(7)(a).

Per Regent Policy Document 20-19 University of Wisconsin System Criminal Background Check Policy and Universities of Wisconsin Administrative Policy 1275 Recruitment Policies UW-Whitewater requires criminal background checks as a contingency to employment. A criminal background check will be conducted prior to an offer of employment. All final candidates must be asked prior to hire whether they have been found to have engaged in are currently under investigation for or left employment during an active investigation in which they were accused of sexual violence or sexual harassment. When obtaining employment reference checks these same sexual violence or sexual harassment questions must also be asked.

The University of Wisconsin-Whitewater requires that all employees be active participants in following applicable safety rules and regulations including necessary training and drills.

For UW-Whitewater Campus safety information and crime statistics/annual Security Report see Annual Security and Fire Safety Report if you would like a paper copy of the report please contact the UW-Whitewater Police at .

UW IS AN EQUAL OPPORTUNITY EMPLOYER:

Qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age pregnancy disability status as a protected veteran or any other bases protected by applicable federal or State law and UW System policies. We are committed to building a workforce that represents a variety of backgrounds perspectives and skills and encourage all qualified individuals to apply.