Service Operations Lead Coordinator
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Description
Key Responsibilities:
- Act as the primary service contact for assigned major customers
- Manage customer relationships building confidence and trust proactively anticipating customer needs based on established relationships and customer expectations
- Monitor received reports for PMs and callouts
- Redirect Work Orders to appropriate Channels
- Communicate with the Branches on 1-hour responses missed and consolidate into a report for Management on request
- Coordinate / communicate with State Admin on outstanding jobs that need quotes / raise work packages to obtain the purchase orders to meet EOM invoicing requirements
- Raise Work Packages for Callouts which exceed the blanket order amount and track all information on a Master Register
- Review progress invoices issued against project works claimed costs and outstanding costs upon request
- Submit quick changes for equipment entry (correction removal or replacement of serial number as required)
- Consolidate new equipment lists upon request
- Resolve invoice issues from AR and Customer by liaising with the National Contracts Administrator and BDM
- Raise Purchase requisitions via EPR workflow system for maintenances completed by subcontractors
Requirements:
- Bachelors degree in Business Administration Engineering or a related field with 35 years of experience in customer service or service coordination.
- Strong understanding of service operations including preventive maintenance callouts and work order management.
- Proficient in Microsoft Office (especially Excel) and experienced with ERP/work order systems (e.g. Oracle SAP).
- Skilled in managing customer relationships and coordinating with internal teams to resolve service or invoicing issues.
- Detail-oriented with strong organizational and multitasking abilities to track multiple jobs and documentation.
- Excellent communication problem-solving and reporting skills with a proactive customer-focused approach.
Required Experience:
IC
Key Skills
- Senior Care
- Customer Service
- Developmental Disabilities Experience
- Computer Skills
- Microsoft Outlook
- Case Management
- Computer Literacy
- Dispatching
- Home Care
- Administrative Experience
- Social Work
- Word Processing
About Company
Work Authorization No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need s ... View more
