FLEX Senior IT Technician, Omaha
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Job Location:
Bethesda, MD - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Department:
Job Summary
This is a temporary position. Onsite 4-5 days in office.
Senior IT Technician CEC
JOB SUMMARY
The Senior IT Technician Customer Engagement Centers (CEC) is responsible for providing advanced technical and functional support to CEC offices. This role manages complex technical requests through the ticketing system and serves as a subject matter expert for the installation maintenance and repair of CEC hardware systems network infrastructure telephony and software support. Operating with limited supervision the Senior IT Technician exercises significant initiative and independent judgment. The position collaborates with operations teams leadership and other technology enablement groups to support technology planning implementation and crisis management activities.
CANDIDATE PROFILE
Education and Experience Required:
- Bachelors degree or an equivalent combination of work experience education technical training or certifications 5 years experience supporting desktops in a corporate environment with technical specialization in PC support and a strong understanding of network infrastructure
- Extensive knowledge of Windows and Mac desktop operating systems Experience with Microsoft Office (including Access) SharePoint Smart Deploy and PDQ Preferred: A N and/or Microsoft certifications
CORE WORK ACTIVITIES
- Manage and resolve technical support tickets for hardware telephony and software ensuring compliance with response and resolution SLAs and proper documentation.
- Oversee ticket queue for timely and consistent handling across the regional team. Image deploy and install computers telephony equipment software cabling and peripherals.
- Monitor systems to ensure CEC workstations meet security standards and required applications are installed.
- Perform installation maintenance and minor repairs of hardware/software; coordinate warranty or external support as needed; mentor junior team members.
- Lead or support technical projects with cross-functional teams.
- Document SOPs and troubleshooting procedures.
- Serve as the primary CEC technical contact during crises and provide application support as assigned.
- Act as main contact for building systems (UPS generator security systems).
- Escalate complex issues to higher support tiers as necessary.
- Demonstrate advanced technical knowledge troubleshooting and deployment skills including Windows scripting and VDE support (VMware Horizon Airwatch thin clients).
- Support remote associates and distinguish between network and desktop issues collaborating with engineers as needed. Ensure information security and regulatory compliance in all activities.
- Handle escalated tickets independently contacting vendors when required.
- Remain calm and professional under pressure maintaining urgency and accuracy in diagnoses.
- Communicate diagnostic findings and inconsistencies to product owners.
- Stay current with industry trends and update skills.
- Work with business leaders to align technology solutions with organizational goals.
At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.
Required Experience:
Senior IC
Key Skills
- IT Experience
- Network Administration
- Active Directory
- LAN
- Computer Networking
- Computer Skills
- Windows
- Remote Access Software
- Help Desk
- IT Support
- Operating Systems
- Troubleshooting
About Company
At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savou ... View more
