Field Service Engineer III

Indianapolis, IN - USA

Hourly Salary: $ 40 - 44

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Field Service Engineer III - Chemistry Analyzers
Location: 80% travel - Midwest Region (Indiana Ohio Kentucky)

Lighthouse Lab Services is the nations premier medical laboratory consulting management and recruiting company with a collaborative team of scientists consultants field service engineers and industry experts. We are a dedicated team of professionals who value innovation quality and a commitment to making quality lab testing more accessible.

Position Overview
We are seeking a Field Service Engineer III with over 8 years of specialized expertise in OEM platforms such as Beckman Coulter AU Series automated chemistry analyzers Thermo Indiko and Abbott BioLis ImmTox.

Key Responsibilities

Perform complex on-site service and repair tasks including installation preventive maintenance troubleshooting and calibration of immunoassay instruments and associated automation.
Provide remote phone support and onsite troubleshooting and maintenance guidance to internal team members as well as for clients.
Serve as a senior point of contact for escalated technical issues and provide mentorship to junior FSEs.
Maintain a high level of customer satisfaction by ensuring prompt response clear communication and technical excellence.
Coordinate and provide offsite and onsite installations of equipment.
Document service calls accurately in the CRM system
Evaluate and advise on laboratory space and upfitting requirements appropriate for selected instrumentation across client laboratories.
Coordinate with and advise on vendors providing services for instrumentation.
Maintain appropriate inventory of parts and tools to support efficient service delivery.
Leading the tracking and completion of projects as directed.
Completes all administrative duties including but not limited to expense reporting parts ordering and making travel arrangements.
This position will require overnight travel with travel up to 80% of the time and requires a valid drivers license.

Education
Associate or Bachelors degree in medical laboratory sciences Engineering Medical Technology Clinical Laboratory Science or related technical discipline.

Experience
Minimum of 8-10 years in industrial/clinical laboratory experience that included performing routine and incident-based instrumentation maintenance and repairs. This experience must include advanced knowledge of OEM platforms such as Beckman Coulter AU Series automated chemistry analyzers Thermo Indiko and Abbott BioLis ImmTox. Excellent analytical problem-solving and communication skills are required. Experience with biological sample preparation is preferred but not required.

Compensation and Benefits

Hourly rate: $40-44/hour
Medical Vision and Dental insurance
15 days Paid Time Off to start (vacation and sick days)
10 Paid Holidays
401(k) retirement plan with up to 4% Company match
Company-paid Life AD&D Short- and Long-Term Disability
Paid Volunteer Time Off
Partially Paid Medical Leave / Paid Parental Leave

It is the policy of Lighthouse Lab Services to provide equal employment opportunity (EEO) to all persons regardless of age color national origin citizenship status physical or mental disability race religion creed gender sex sexual orientation gender identity and/or expression genetic information marital status status with regard to public assistance veteran status or any other characteristic protected by federal state or local law. Lighthouse Lab Services is committed to working and providing reasonable accommodation to individuals of all abilities including persons with disabilities. If at any time during the application process you need an accommodation please contact for assistance.

Lighthouse Lab Services

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Field Service Engineer III - Chemistry AnalyzersLocation: 80% travel - Midwest Region (Indiana Ohio Kentucky)Lighthouse Lab Services is the nations premier medical laboratory consulting management and recruiting company with a collaborative team of scientists consultants field service engineers and ...

Perform complex on-site service and repair tasks including installation preventive maintenance troubleshooting and calibration of immunoassay instruments and associated automation.
Provide remote phone support and onsite troubleshooting and maintenance guidance to internal team members as well as for clients.
Serve as a senior point of contact for escalated technical issues and provide mentorship to junior FSEs.
Maintain a high level of customer satisfaction by ensuring prompt response clear communication and technical excellence.
Coordinate and provide offsite and onsite installations of equipment.
Document service calls accurately in the CRM system
Evaluate and advise on laboratory space and upfitting requirements appropriate for selected instrumentation across client laboratories.
Coordinate with and advise on vendors providing services for instrumentation.
Maintain appropriate inventory of parts and tools to support efficient service delivery.
Leading the tracking and completion of projects as directed.
Completes all administrative duties including but not limited to expense reporting parts ordering and making travel arrangements.
This position will require overnight travel with travel up to 80% of the time and requires a valid drivers license.