Community Safety Co-Ordinator (12m FTC)

Are you passionate about supporting communities and helping to resolve anti-social behaviour (ASB) Were excited to offer a newly created opportunity for a Community Safety Co-Ordinator to join our established Community Safety team. This role plays a vital part in delivering an outstanding ASB service to our residents working closely with Community Safety Officers and other colleagues across the business.

As the first point of contact for ASB reports youll assess risk agree action plans and ensure customers are kept informed throughout. Youll manage a caseload of low-risk ASB cases attend joint visits and support the team with administrative duties and service improvement initiatives. If youre someone who thrives on helping others enjoys problem-solving and wants to make a real difference in peoples lives wed love to hear from you.

Key Responsibilities

• Be the first point of contact for ASB reports via phone email app or online.

• Assess risk levels agree initial action plans and allocate cases for onward management.

• Manage the ASB inbox and handle inbound/outbound calls with residents.

• Provide excellent customer service ensuring residents feel heard and supported.

• Maintain accurate records and request relevant evidence to support case resolution.

• Attend joint visits with Community Safety Officers and liaise with residents on preferred outcomes.

• Respond to correspondence in line with our Customer Care Standards and brand guidelines.

• Support the team with routine administrative tasks and contribute to service improvement reporting.

What Were Looking For

Were seeking someone with strong communication skills a passion for customer service and a willingness to learn about ASB and community safety. Youll need to be confident in managing competing priorities making decisions and working collaboratively with colleagues and external partners.

Experience in a customer-facing role within a regulated environment is preferred as is knowledge of ASB or a desire to develop expertise in this area. You should be comfortable using IT systems and have a proactive solution-focused approach to your work.

Why Join Us
While this role is offered as a fixed-term contract in a business of our size and with the transformation were undergoing theres potential for extension or other opportunities to arise. Many of our talented colleagues began their journey with Paradigm in temporary or interim roles and have gone on to build successful careers here. Even if a longer-term opportunity doesnt materialise youll gain valuable experience that will enhance your employability in this and related fields.

Further Information
For the full job description and person specification please see the attachment at the bottom of this page. If you have any queries about this vacancy please email and well respond as soon as possible.

As part of our application process we ask for a covering statement and CV so we can assess your application against our essential and desired criteria. Please include in your covering statement how you meet the criteria so we can give your application the consideration it deserves.

Thank you for your interest in Paradigm Housing Group.

Shortlisting will be conducted in line with the essential and desirable criteria set out in the person specification. We reserve the right to close this role earlier than the published date should a suitable candidate be identified.

INDLOW

We are Paradigm Housing Group.

We manage more than 17000 homes across the South East.

We know that house prices in the areas where we work are high both to buy and rent. We want to help more people have a safe and sustainable home that they can afford.

As a charity the money we make goes into building new homes and providing an excellent service for residents.

We are a Best Companies two-star accredited organisation in recognition of our high employee engagement and commitment to creating an inclusive workplace where everyone is free to be themselves and feel like they belong. We are clearly focused on the delivery of our five-year corporate plan with ambitious and challenging objectives including delivering one of the sectors largest digital transformation programmes improving our environment and sustainability targets and delivering more quality homes to people who need them.