Customer success engineer

Ahmedabad - India

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

The job posting is outdated and position may be filled

Job Summary

Job Title: - Customer Success Engineer- NOC

Location:- Ahmedabad Gujarat

Experience:- 0-2 years (Freshers from any educational background can apply if they want to make their career in NOC)

Preferred Required Knowledge

Knowledge of class C IP address range VOIP STP in switching
Knowledge of LAN /WAN jitter latency and basic networking.
Routing & Switching Knowledge.

Job Description

Resolving any issues related to the servers networks and telecommunications by consistently troubleshooting and monitoring.
Handling ILD customer complaint issues such as ASR ACD Call failure calling card Call Failure FAS no RBT mute call NLD/ILD roaming call failure CLI issue one-way audio etc.
Initiation and effective management of Trouble Ticket (TT) through the closure paying close attention to the SLA requirement and capturing all relevant.
Routing the traffic for ILD carriers as per RA requirement.
Checked Carrier wise performance Report IP report & Band Width Utilization Report.
Coordination with different carriers while new interconnection or active carriers.
Monitoring of Soft Switch and take corrective action.
Analysis of Hardware/Software related alarms in coordination with Vendor and resolve the issue.
Daily analysis of ASR &ACD.
Working on Protocols e.g. SS7 SIP SIGTRAN & H.323 etc. to diagnose any reason for call failures.
Handling performance-based issues such as low ASR low ACD high PDD and blocked circuits

EDUCATION QUALIFICATION REQUIRED:

Any graduate/postgraduate preferably with the certifications like CCNA CCNA-VOICE CCNP.

Job Title: - Customer Success Engineer- NOC Location:- Ahmedabad Gujarat Experience:- 0-2 years (Freshers from any educational background can apply if they want to make their career in NOC) Preferred Required Knowledge Knowledge of class C IP address range VOIP STP in switching Knowledge of LAN ...