Desktop Support Troy, NY (Onsite) Contract

Troy, MI - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Role: Desktop Support Engineer

Location: Onsite Troy NY

Type: Contract

Role Summary:

We are looking for a Desktop Support Engineer to provide onsite technical support for end users ensuring smooth operation of hardware software and network systems. The role involves troubleshooting installations configurations and maintenance of desktops laptops and peripheral devices in a fast-paced enterprise environment.

Key Responsibilities:

Provide onsite Level 2 -3 desktop support for hardware software and networking issues.
Install configure and maintain Windows operating systems laptops desktops and printers.
Troubleshoot issues related to O365 VPN Outlook and remote connectivity.
Perform user account management (password resets permissions AD support).
Support software installations updates and patch management.
Manage and maintain inventory of IT assets and peripherals.
Coordinate with infrastructure and application teams for escalations.
Document incidents resolutions and maintain service records in ITSM tools.
Ensure compliance with company security and IT policies.

Required Skills & Experience:

3-6 years of hands-on experience in desktop or IT support.
Strong knowledge of Windows 10/11 Active Directory O365 and basic networking.
Experience with ticketing systems (ServiceNow Remedy etc.).
Familiarity with imaging tools (SCCM MDT) and hardware troubleshooting.
Understanding of printers scanners and peripheral device setup.
Ability to work independently and support users face-to-face.

Preferred Qualifications:

CompTIA A or Microsoft Certified Desktop Support Technician (MCDST) certification preferred.
Prior experience in a corporate or managed services environment.

Role: Desktop Support Engineer Location: Onsite Troy NY Type: Contract Role Summary: We are looking for a Desktop Support Engineer to provide onsite technical support for end users ensuring smooth operation of hardware software and network systems. The role involves troubleshooting installati...