Technical Engineer

Dallas, IA - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Title: Technical Engineer/ IT Engineer

Remote

Must have: Experience with Hospitality IT Systems and Credit Card payment knowledge.

Remote but will work 8a-5p Central Time Monday - Friday.

Must have: Technical document writing experience (SOPs KBs runbooks).

Jira experience for ticketing project tracking and agile workflows.
Exposure to payment device management (terminals middleware).

PURPOSE:

We are seeking a motivated Technical Engineer to join our Global Payments Team supporting the integration and operation of payment systems across our hotels.

This role requires a blend of hotel IT expertise technical troubleshooting skills and payment system knowledge with a strong focus on collaboration and continuous learning.

POSITION RESPONSIBILITIES:

Provide day-to-day support via ServiceNow Helpdesk managing incidents service requests and escalations.
Troubleshoot and resolve issues related to payment gateways terminals and middleware in coordination with vendors and internal teams.
Support and maintain Oracle Opera Cloud PMS integrations ensuring stability and reliability of hotel payment processes.
Use PowerShell scripting and other automation tools to streamline tasks improve monitoring and generate reports.
Assist in managing payment device connectivity including POS systems network configurations and troubleshooting.
Contribute to technical documentation including knowledge base articles SOPs and integration guides.
Collaborate with cross-functional teams through Jira and other platforms to track progress and resolve issues.
Stay up to date on PCI DSS and security compliance requirements ensuring all work aligns with industry standards.
Participate in system integration projects learning and documenting how PMS POS and payment gateways connect.
Monitor systems proactively using tools such as Datadog or Splunk (where applicable) helping prevent incidents before they occur.

EXPERIENCE AND QUALIFICATIONS:

ServiceNow Helpdesk experience in incident and request management.
Hotel IT background with exposure to property-level systems and operations.
Hands-on Oracle Opera Cloud PMS user experience.
Payment gateway knowledge including transaction flows tokenization and reconciliation.
PowerShell scripting knowledge for automation and reporting.
Positive attitude and ability to collaborate effectively.
Motivation to learn and grow within the payments technology space.
Curiosity about system integration and how platforms connect.
Basic networking knowledge (IPs ports firewalls VPNs).
Awareness of PCI DSS and the importance of securing cardholder data.

Position Responsibilities

Provide day-to-day support via ServiceNow Helpdesk managing incidents service requests and escalations.
Troubleshoot and resolve issues related to payment gateways terminals and middleware in coordination with vendors and internal teams.
Support and maintain Oracle Opera Cloud PMS integrations ensuring stability and reliability of hotel payment processes.
Use PowerShell scripting and other automation tools to streamline tasks improve monitoring and generate reports.
Assist in managing payment device connectivity including POS systems network configurations and troubleshooting.
Contribute to technical documentation including knowledge base articles SOPs and integration guides.
Collaborate with cross-functional teams through Jira and other platforms to track progress and resolve issues.
Stay up to date on PCI DSS and security compliance requirements ensuring all work aligns with industry standards.
Participate in system integration projects learning and documenting how PMS POS and payment gateways connect.
Monitor systems proactively using tools such as Datadog or Splunk (where applicable) helping prevent incidents before they occur.

Title: Technical Engineer/ IT Engineer Remote Must have: Experience with Hospitality IT Systems and Credit Card payment knowledge. Remote but will work 8a-5p Central Time Monday - Friday. Must have: Technical document writing experience (SOPs KBs runbooks). Jira experience for ticketing...