Ecommerce QA Lead (Hybrid)

Job Title: Ecommerce QA Lead (Hybrid)

Location: Reading PA

Duration: 3-6 Months

Job Summary:

The QA Lead is responsible for ensuring the quality reliability and performance of software products through structured testing process improvement and leadership of the QA team. This role combines hands-on testing expertise with team coordination and cross-functional collaboration to deliver high-quality releases on time.

Key Responsibilities:

• Lead and Mentor: Supervise and guide a team of QA analysts and engineers providing mentorship coaching and performance feedback.
• Test Planning: Develop and execute comprehensive test strategies plans and test cases for new and existing products.
• Automation Leadership: Drive test automation initiatives ensuring coverage efficiency and integration into CI/CD pipelines.
• Process Improvement: Establish and refine QA standards best practices and metrics to continuously improve product quality and team effectiveness.
• Cross-Functional Collaboration: Work closely with Product Management Development and DevOps to ensure clear requirements testability and timely delivery.
• Defect Management: Oversee defect reporting triage prioritization and resolution in coordination with development teams.
• Quality Metrics: Track and report quality KPIs (e.g. defect density test coverage release readiness) to stakeholders.
• Tool Management: Evaluate implement and maintain QA tools for test management automation and reporting.
• Risk Assessment: Identify potential risks in development and release cycles and recommend mitigation strategies.

Qualifications:

• Bachelors degree in computer science Engineering or a related field (or equivalent work experience).
• 5 years of QA experience with at least 2 years in a lead or senior QA role.
• Proven experience in both manual and automated testing.
• Strong understanding of SDLC Agile methodologies and QA best practices.
• Hands-on experience with automation tools such as Selenium Cypress Playwright or similar frameworks.
• Excellent analytical problem-solving and communication skills.
• Ability to manage multiple priorities and work effectively in a fast-paced environment.

Preferred Qualifications:

• Experience with eCommerce testing (eg Shopify preferred)
• Experience with ERP systems (eg M3 Configure Price Quote tools other)
• Experience with test automation tools (e.g. Selenium Postman) is a plus
• Experience using documentation tools like Fresh Service Adobe FrameMaker or Notion