Technical Client Onboarding Manager- Pakistan
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Job Location:
Monthly Salary:
Experience Required:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
DEngage is a multinational SaaS company dedicated to delivering innovative solutions that drive digital engagement and enhance customer experiences. Our team is passionate about technology and committed to fostering an environment where talent can thrive and grow.
We are actively seeking a talented and experienced Technical Client onboarding manager to oversee a wide variety of projects from conceptual design through implementation. You will have the chance to network with clients vendors and in-house personnel as well as form a dream team of experts for each project to maximize resources and efficiency. This position will work closely with network development product customer success teams to ensure successful delivery of projects.
Key Responsibilities
- Manage projects with top-down oversight throughout the entire execution to ensure success as defined by adherence to standards of scope budget and timeline.
- Work closely with clients and their tech teams to fully integrate Dengage into their marketing tech stack.
- Develop comprehensive project plans that merge customer requirements with company goals and coordinate various managers and technical personnel during all project phases from initial development through implementation.
- Monitor project progress continuously and make detailed scheduled reports on measurable items such as milestones and deliverables.
- Analyze the platform usage requirements of the new customer and plan internal developments if needed
- Track implementation tasks against a schedule and coordinate with internal staff to ensure goals are met on a timely basis
- Maintain correct project time frames estimates and status reports
- Communicate proactively with all involved personnel to provide encouragement identify problems create solutions and implement efficiency improvements.
- Review proposed modifications on project plans including meeting with interested parties to approve and implement beneficial changes. Anticipate details of future projects by communicating directly with customers and staying informed of relevant trends and industry news.
Requirements
- Minimum 5 years of experience in the SaaS company including onboarding the customer for on-premise and on-cloud software installations.
- Professional Project Management Certification from accredited institution preferred
- Demonstrated understanding of Project Management processes strategies and methods
- Excellent time management and organizational skills and experience establishing guidelines in these areas for others
- Strong sense of personal accountability regarding decision-making and supervising department teams
- Experience working in a high-level collaborative environment and promoting a teamwork mentality
- Managerial experience applying analytical thinking and problem-solving skills
- Ability to predict challenges and seek to proactively head-off obstacles
- Conversational English is a must
- Experience in implementation of marketing communication channels and data structure is a plus.
Benefits
Growth Opportunities: Access to professional development and career growth within a rapidly expanding SaaS company.
Collaborative Culture: Work in a supportive and innovative environment where your contributions are valued.
Competitive Benefits: Enjoy a comprehensive benefits package.
is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all Team Members
Required Skills:
Must have qualifications: Proven Minimum 3 years of experience as a Customer Success Manager Account Manager or similar role in a SaaS environment. Strong understanding of SaaS business models and customer success principles. Excellent communication and interpersonal skills with the ability to engage effectively with customers and internal teams. Ability to analyze customer data identify trends and proactively offer solutions. Familiarity with customer success tools (e.g. Gainsight Zendesk Salesforce). Problem-solving mindset with the ability to navigate complex customer issues. Strong organizational and multitasking skills with a focus on details. Bachelors degree in Business Marketing or related field (preferred).
Company Industry
IT Services and IT Consulting
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
