Technical Service Specialist
Share
Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
The Technical Service Specialist is a hands-on customer-facing role responsible for technical support service coordination and post-installation assistance across North America. The ideal candidate has experience with electro-mechanical systems PLC and control systems and thrives in heavy industrial environments such as mineral processing and mining equipment. You will ensure system reliability support both legacy and new installations and help maintain high customer satisfaction.
Responsibilities:
- Serve as the frontline contact for technical service requests maintenance needs and troubleshooting support to customers.
- Provide responsive support via phone email and on-site visits ensuring timely resolution of technical issues.
- Provide customer service solutions by realizing the issues a customer is facing and collectively finding solutions within the customer support team.
- Coordinate spare part orders within the organization selection of parts ordering parts logistic planning of orders.
- Coordinate with technical teams and hotline groups to ensure consistency and global alignment on service standards and escalations.
- Utilize ServiceNow and internal tools to track manage and resolve customer service issues.
- Deliver clear courteous and solution-oriented communication throughout the support process.
- Diagnose and resolve issues related to mechanical and components systems while supporting PLC communications control systems.
- Interpret electrical schematics wiring diagrams and control documentation to support accurate issue resolution.
- Support warranty claims and provide technical documentation for service cases.
- Conduct root cause analyses and proposes corrective actions working closely with engineering and product teams.
- Plan and coordinate on-site service visits preventive maintenance and emergency support.
- Support Hotline Engineers and Field Technicians on system upgrades change orders and troubleshooting processes.
- Collaborate with internal departments (Engineering Project Management Customer Support) to drive continuous improvement in delivery service.
- Assist in developing service strategies training standards and documentation relevant to the mining and minerals segment.
- Build and maintain strong working relationships with key customers and technical teams.
- Support spare parts identification and potential after-sales business (e.g. change orders upgrades).
Qualifications :
Skills and Abilities:
- 5 years of field service or technical support experience preferably within the mining minerals or heavy industrial equipment sectors.
- Strong knowledge of mechanical and electrical systems
- Proven ability to read and interpret mechanical and electrical drawings.
- Exceptional communication coordination and customer service skills.
- Ability to travel up to 50% primarily within North America; occasional international travel may be required.
- Familiarity with service management systems.
- Prior experience coordinating or managing customer-facing technical service teams is a strong plus.
- Technical diploma associate degree or equivalent experience in engineering electrical or industrial systems.
- Previous work with mining equipment mineral processing systems or bulk material handling machinery.
- Knowledge of safety standards in industrial environments.
- Experience working with European-based support teams and multi-national customers.
Additional Information :
BEUMER is an innovative intralogistics company where every employee is part of the family. Because our employees are our most important asset here are some of the benefits we currently offer full-time employees. And by the way no waiting period they start when you do:
- Medical & Dental coverage (Supplemental)
- Registered Retirement Savings Plan (RRSP) with a generous match because we care about your future.
- Life Insurance is provided free for all employees.
- Generous amount of paid time off.
BEUMER is an equal opportunity employer and affords equal opportunity to all applicants and employees for all positions without regard to race color religion gender national origin age disability veteran status or any other status protected under local state or federal laws.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Dhcp
- SQL
- Active Directory
- VOIP
- VMware
- Customer Service
- Windows
- Trouble Shooting
- Java
- VPN
- Sharepiont
- hardware
- Dns
- Technical Support
- Software Applications
About Company
We are an international leader in the design and manufacture of intralogistics systems for conveying, loading, palletising, packaging, sortation, and distribution. With 5,600 employees worldwide, we generate an annual order intake of around 1,25 billion euros. Founded in 1935, we are ... View more
