Spa Concierge

London - UK

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Scope Of Position

Your role will be responsible for welcoming all guests within the spa and wellness department at the Raffles London OWO.

The Spa Concierge welcomes all spa guests and members who enter the spa and fitness area as well

as primarily support in the successful booking of spa treatments. They are responsible for providing customised personal attention anticipating the guests and members needs and escorting them to

the appropriate areas throughout the spa. Appropriate and warm guest communication and

engagement is essential to the success of this role. The reception role supports the overall

communication for a smooth guest experience.

You will work in close contact with all other hotel departments to ensure a smooth and consistent service surpassing the guests expectations.

Responsibilities

Operation

Be a host to the guests and members of the spa. This includes greeting them in person or over the phone in a friendly efficient and professional manner as well as escorting them to the appropriate facilities. This role is also expected to be flexible to support other spa and fitness staff when needed.
Receive and respond to all guest and member concerns comments or complaints with discretion and urgency.
Encourage rebooking for spa guests and correct any wrong bookings with care and urgency.
Knowledgeable about all aspects of treatments spa therapy and the facility. Provide information and literature about the spa in person and over the telephone.
Handle all transactions and maintain the daily balance with efficiency and accuracy.
Schedule treatment bookings and ensure smooth operation of the reception.
Ensure ambience levels such as lighting and music are correctly set and maintained and all FOH areas are clean and organised.
Maintain confidentiality for all spa guests and members and employees.

Report any security concerns to the hotel management relating to guest safety

Health and Safety

Ensure that all potential and real hazards are reported immediately and rectified.
Be fully conversant with all departmental Fire Emergency and Bomb procedures.
Ensure the safety of the persons and the property of all within the premises by strict adherence to existing laws statues and applicable ordinances and by anticipating possible and probable hazards and conditions and either correcting them or pre-planning a defence against them.
Stimulate and encourage a general awareness of Health and Safety in relation to all tasks and activities undertaken in the department.

Qualifications :

Qualifications Skills & Experience

Essential

Passion for wellness and previous experience working in luxury spas.
Enthusiasm and commitment to delivering and offering the best service and experiences possible in any situation.
A proven track record and ability to provide high levels of service under pressure.
Exceptional communication and customer service skills both written and spoken.
Strong time management skills with the ability to multi-task while maintaining an immaculate and professional appearance.
An understanding and willingness to contribute to a 24h operational schedule when required.

Desirable

Previous experience within a luxury hotel environment working with LQA Forbes 5* or equivalent standards.

Additional Information :

Why join our Raffles team

Not only will you be joining one of the worlds best hotels you will also receive great benefits including:

28 days holiday including bank holidays plus a day extra for every year of your service up to 5 years (35 Days).
Staff meals whist on duty.
Free dry cleaning for uniform.
Employer pension contribution of 3%
Enhanced sick pay.
Enhanced maternity paternity and adoption pay.
Life Assurance 1x salary
Employee assistance program including virtual GP and financial advice.
Season ticket loans and cycle to work scheme.
Colleague gifting to celebrate special occasions.
Paid days off to move house or give back time to a charity of your choice.
Internal learning and development programmes tailored to you.
Fun-filled events whether thats a pub quiz team run or festive party.
Employee benefit card offering discounted rates of up to 30% at Accor worldwide and Raffles London F&B outlets.
Worldwide development opportunities across Accors extensive brand portfolio.

What are the Raffles Values

Be You: Be creative innovative and enthusiastic showing your personality and flair.

Be Kind: Demonstrates humility and generosity through emotional connection with colleagues and guests.

Be Happy: Consistently uplifting colleagues and guests through a joyful connection and positive personality.

Be Confident: Openly shares knowledge and skills with other colleagues to achieve excellence.

Have Your Purpose: Demonstrating care and responsibility within your role to make a tangible impact on the business.

Remote Work :

Employment Type :

Full-time

Scope Of Position Your role will be responsible for welcoming all guests within the spa and wellness department at the Raffles London OWO.The Spa Concierge welcomes all spa guests and members who enter the spa and fitness area as wellas primarily support in the successful booking of spa treatments. ...