Customer Support Associate
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
NIQ Customer Success is a modern service team transforming the way we serve our clients by introducing new and updated tools and platforms that help us to provide effective client servicing quickly and easily. Our team is the key link between NIQ and our FMCG manufacturer clients and we are responsible for maintaining and developing effective client partnerships.
The NIQ Bulgaria Customer Success team is currently looking for a Customer Success Junior Customer Support Specialist who will be responsible for the specific client Analytical related activities.
RESPONSIBILITIES
- Managing daily communication and servicing of NIQ FMCG manufacturer clients and contributing to the achievement of client satisfaction targets
- Building effective relationships with client representatives and staying informed about the client priorities strategies and targets
- Participating in the NIQ service model transformation by driving the adoption of automated client servicing and business intelligence platforms including the NIQ Service Suite platform
- Conducting client trainings on NIQ tools and solutions
- Troubleshooting and resolving client inquiries related to data quality and unusual trends NIQ methodology Facts and Fundamentals and other key aspects of NIQ products and services
- Resolving client escalated inquiries even if related to topics that are primarily affiliated to operational teams
- Optimizes the workload related to answering client queries by creating articles for NIQ adopted BI platforms on various predefined topics and directing the client to self-serve.
- Assisting our sales experts with identifying sales opportunities pricing contract negotiations and documentation
- Being an expert in NIQ products methodology and FMCG industry trends
- Working regularly with other teams (e.g. operations reporting and data science) to solve client business questions and drive different initiatives
- For the regional clients maintaining regular communication with the client CBP or internal NIQ regional account in line with the client tier and contract scope
- Developing analysis and providing insights and recommendations for our NIQ FMCG manufacturer clients including coverage analysis and simple data related answers
Qualifications :
- Ability to work in a digital enabled environmentand to adopt and promote the usage of new modern web platforms
- Experience with PowerBI Outlook Microsoft Excel PowerPoint and other Microsoft tools
- Interest in the FMCG industry
- Ability to communicate and work with associates at all levels in the organization
- Ability to build relationships across countries and cultures
- Excellent organizational skills to track data deliveries and execute client servicing according to contractual agreements
- Ability to meet strict deadlines and managing client expectations
- Strong communication skills very good English (written and spoken)
Additional Information :
Our Benefits
- Flexible working environment
- Volunteer time off
- LinkedIn Learning
- Employee-Assistance-Program (EAP)
About NIQ
NIQ is the worlds leading consumer intelligence company delivering the most complete understanding of consumer buying behavior and revealing new pathways to 2023 NIQ combined with GfK bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insightsdelivered with advanced analytics through state-of-the-art platformsNIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100 markets covering more than 90% of the worlds population.
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Our commitment to Diversity Equity and Inclusion
At NIQ we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race color religion sex (including pregnancy sexual orientation or gender identity) national origin age disability genetic information marital status veteran status or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion please visit the Work :
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Employment Type :
Full-time
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About Company
NIQ is the worlds leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holi ... View more
