Customer Service Representative (Healthcare)

Orange, CA - USA

Monthly Salary: Not Disclosed

Posted on: 29 days ago

Vacancies: 1 Vacancy

Job Summary

Now Hiring: Customer Service Representative (Healthcare)

Position Details:

Department: CS Medi-Cal Call Center
Rate: $23.00 $31.05/hr
Work Arrangement: Temp Contract (Full-time) on-site
Schedule: Monday Friday 8:00 AM 5:00 PM
Location: 505 City Parkway West Orange CA

Application Deadline:

Position may remain open beyond this date if additional candidates are needed

Key Responsibilities:

Program Support (80%): Provide excellent customer service handle member/provider inquiries maintain quality standards and serve as a resource for team members.
Administrative Support (15%): Assist with departmental tasks address eligibility enrollment claims and authorization questions document interactions accurately and build relationships internally and externally.
Other (5%): Complete projects and duties as assigned

Minimum Qualifications:

High school diploma or equivalent
1 year plus of call center experience (Medi-Cal/Medicaid or health services experience preferred)
Typing speed of 35 WPM

Preferred Qualifications:

Knowledge of Medi-Cal/Medicaid or health services
Strong problem-solving project management and communication skills

Knowledge & Abilities:

Build rapport and maintain effective relationships with diverse teams
Work independently with sound judgment
Communicate clearly organize work and manage multiple projects
Proficiency in Microsoft Office and other job-specific systems

Physical Requirements:

Ability to sit stand type bend walk lift 10 25 lbs and read computer screens and printed materials
Clear verbal communication and hearing for telephone interactions

Work Environment:

Primarily indoor office or clinical settings with moderate noise levels
Occasional community-based or outdoor work with varied conditions

Interested
If you are passionate about member-centered healthcare and delivering excellent service please share your resume. We are screening candidates for CalOptima and will submit your profile to the hiring manager. Make sure to give us permission to submit your resume before we share it.

Contact:

Nick Senior Healthcare Recruiter
Direct:
Aroha Technologies Inc.

Now Hiring: Customer Service Representative (Healthcare) Position Details: Department: CS Medi-Cal Call Center Rate: $23.00 $31.05/hr Work Arrangement: Temp Contract (Full-time) on-site Schedule: Monday Friday 8:00 AM 5:00 PM Location: 505 City Parkway West Orange CA Application...