Salesforce Administrator and Developer

DEADLINE FOR APPLICATIONS

WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race colour national origin ethnic or social background genetic information gender gender identity and/or expression sexual orientation religion or belief HIV status or disability.

ABOUT WFP

The World Food Programme is the worlds largest humanitarian organization saving lives in emergencies and using food assistance to build a pathway to peace stability and prosperity for people recovering from conflict disasters and the impact of climate change.

At WFP people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse committed skilled and high performing teams selected on merit operating in a healthy and inclusive work environment living WFPs values (Integrity Collaboration Commitment Humanity and Inclusion) and working with partners to save and change the lives of those WFP serves.

To learn more about WFP visit our website: follow us on social media to keep up with our latest news: YouTube LinkedIn Instagram Facebook Twitter TikTok.

WHY JOIN WFP

• WFP is a 2020 Nobel Peace Prize Laureate.

• WFP offers a highly inclusive diverse and multicultural working environment.

• WFP invests in the personal & professional development of its employees through a range of training accreditation coaching mentorship and other programs as well as through internal mobility opportunities.

• A career path in WFP provides an exciting opportunity to work across the various country regional and global offices around the world and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe.

• We offer an attractive compensation package (please refer to the Terms and Conditions section of this vacancy announcement).

JOB TITLE: Salesforce Administrator and Developer
TYPE OF CONTRACT: REG CST Level I
UNIT/DIVISION: PCS/PCSA
DUTY STATION (City Country): Rome Italy (HQ)
DURATION: Two months

BACKGROUND AND PURPOSE OF THE ASSIGNMENT:The World Food Programme (WFP) is the worlds largest humanitarian agency working towards achieving a world with zero hunger. We are seeking to fill the position of Salesforce Administrator and Developer based in the Salesforce Team (in PCSA) of the Partnerships Coordination Serivce (PCS) at our Headquarters in Rome Italy.
WFP relies entirely on voluntary contributions to finance its projects. Relationships with fundraising partners from the public sector are pivotal in supporting WFP projects in all the countries where we work; saving lives and reducing hunger across the globe. WFP uses Salesforce (SF) as its donor relationship system and a Salesforce Administrator and Developer is needed to support with the management of the system.

ACCOUNTABILITIES/RESPONSIBILITIES:

with the Salesforce Manager and Salesforce Team to support the management of the Salesforce platform and ensure that it is tailored to meet the information needs specific to WFPs engagement with partners.
advanced support capabilities (e.g. debug and resolve complex platform issues)
enhancements and deploy globally following prescribed release processes including functionality changes; create flows apex triggers and validation rules; customise objects fields record types and page layouts; and support the management of the entire back end of the system to ensure processes are automated where possible and that the system streamlines working efforts for all WFP offices.
the management of the software testing process which includes creating test cases establishing protocols and using appropriate testing environments.
the management of the user and role hierarchy that facilitates over 1000 users from over 100 offices to have varying levels of accessibility to many records within the system.
with the production and maintenance of the written technical guidance of the system and the SOPs for managing the system.
ongoing reviews of system security in collaboration with WFPs TEC division and ensure adherence to WFP information security and data privacy policies as well as other TEC security standards.
the technical side of integrations between Salesforce and other WFP systems in collaboration with TEC and other divisions.
ongoing enhancement of WFPs Salesforce and keep informed about updates improvements and extensions that would benefit WFPs use of the tool.
ad-hoc tasks related to the management of Salesforce as requested by the Salesforce team and PCS division.

QUALIFICATIONS & EXPERIENCE REQUIRED:
Education: Undergraduate level university degree in IT Computer Sciences Information Management International Development Business Administration Social Sciences or other related fields.
Experience:
- Must be a certified Salesforce Administrator and certified Salesforce Platform Developer II.
- Desirable: Certified Salesforce Application Architect.
- Must be familiar with managing and customising the following: Custom objects workflow rules validation rules flows apex triggers working between production and sandboxes lightning pages visualforce pages basic html APIs permission sets and groups.
- Must have at least 3 years of relevant work experience as a Salesforce developer or admin ideally in the context of a large international organisation.
- Must have experience of architecting and developing complex and integrated technology solutions in the Salesforce platform.
Knowledge & Skills:
- An understanding of how technology can optimize the work of often geographically distributed groups and teams.
- Familiarity with an international working environment.
Languages:
Fluency (level C) in English language. Knowledge of Spanish French or Arabic a strong asset.

WFP LEADERSHIP FRAMEWORK

WFP Leadership Framework guides to the common standards of behavior that guide HOW we work together to accomplish our mission.

Click here to access WFP Leadership Framework

REASONABLE ACCOMMODATION

WFP is committed to supporting individuals with disabilities by providing reasonable accommodations throughout the recruitment process. If you require a reasonable accommodation please contact:

NO FEE DISCLAIMER

The United Nations does not charge any application processing training interviewing testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee please disregard it. Furthermore please note that emblems logos names and addresses are easily copied and reproduced. Therefore you are advised to apply particular care when submitting personal information on the web.

REMINDERS BEFORE YOU SUBMIT YOUR APPLICATION

• We strongly recommend that your profile is accurate complete and includes your employment records academic qualifications language skills and UN Grade (if applicable).

• Once your profile is completed please apply and submit your application.

• Please make sure you upload your professional CV in the English language

• Kindly note the only documents you will need to submit at this time are your CV and Cover Letter

• Additional documents such as passport recommendation letters academic certificates etc. may potentially be requested at a future time

• Please contact us at in case you face any challenges with submitting your application

• Only shortlisted candidates will be notified

All employment decisions are made on the basis of organizational needs job requirements merit and individual qualifications. WFP is committed to providing an inclusive work environment free of sexual exploitation and abuse all forms of discrimination any kind of harassment sexual harassment and abuse of authority. Therefore all selected candidates will undergo rigorous reference and background checks.

No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ) International Civil Service Commission (ICSC) FAO Finance Committee WFP External Auditor WFP Audit Committee Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP both during their service and within three years of ceasing that service.