Creative Operations Manager
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Job Location:
Yearly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Creative Operations Manager
Salary: per annum dependant on experience plus company benefits
Location: London
Contract: Full Time
Shifts: 37.5 hours per week Monday Friday 9am until 5:30pm with 1 hours unpaid lunch break
Work model: Hybrid
Williams Lea seeks a Creative Operations Manager to join our team!
Williams Lea is the leading global provider of skilled technology-enabled business-critical support services with long-term trusted relationships with blue-chip clients across investment banks law firms and professional services firms. Williams Lea employees nearly 7000 people worldwide who provide efficient business services at client sites in often complex and highly regulated environments from centralised Williams Lea onshore facilities and through best cost company offshore locations.
Purpose of role
Williams Lea seeks a skilled highly motivated Creative Operations Manager. The purpose of the role is to oversee the operations of an onsite Creative Studio and to work with the Senior Account Director to promote Williams Lea services within the firm.
The focus is to streamline and optimise the day-to-day running of the Creative Team enhancing the partnership with the client and ensuring operational efficiency and financial oversight.
This role is the glue between creative client and account management functions keeping everything moving on time and on budget
Key responsibilities
Gather and analyse client feedback to inform creative process improvements
Partner with client leads to identify growth opportunities and improve delivery
Support strategic planning across the account
Help identity new services and manage those from sale through to implementation and management
Implement tools and systems to improve team efficiency and visibility
Responsible for Operational Excellence and client satisfaction
Manage freelance bookings onboarding and contracts
Oversee the creative workflow highlighting potential risks to the client
Proven experience in creative operations studio/project management or production
Strong organisational and communication skills
Comfortable with financial admin procurement and reporting tools
Strategic mindset with a hands-on approach
Familiarity with creative workflows and agency/client dynamics
Calm under pressure and handles criticism well
Clinical to meets deadlines identifies actions/potential problems achieves goals
Looks for opportunities to grow a business whether through partnerships or new initiatives and works to take advantage of those opportunities
Analyses data and other reports that give insight into how to adjust to improve the service
Client presentation skills
Proven experience in growing services and identifying new ones
Track Williams Lea and client budgets and POs across all creative projects
Work on month-end activities and invoicing
Monitor spend against scope and flag risks early
Support senior managers with service growth and profit
Maintain dashboards for project and resource utilisation KPIs
Analyse production and performance data to inform process improvements
Provide regular updates to senior leadership
Will present in client meetings to senior stakeholders
Lead contractual governance
Personal attributes
Proven experience in creative operations studio/project management or production
Strong organisational and communication skills
Comfortable with financial admin procurement and reporting tools
Strategic mindset with a hands-on approach
Familiarity with creative workflows and agency/client dynamics
Calm under pressure and handles criticism well
Rewards and Benefits
We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being we offer a comprehensive benefits package including but not limited to:
25 days holiday plus bank holidays(pro-rata for part time or fixed term roles)
Salary sacrifice schemes retail vouchers including our TechScheme which can be used on a range of gadgets such as Smart TVs laptops and computers or household appliances.
Life Assurance
Private Medical Insurance
Dental Insurance
Required Experience:
Manager
Key Skills
- Microsoft Office
- Graphics Design
- Copywritter
- Creative concept
- Advertising
- Communication
- Adobe Creative Suite
- Autodesk
- Art Direction
- Flash
- Flex
- HTML
- SEO
- Fine art
- Quarkxpress
About Company
The leading provider of business support services to financial, legal and professional services firms worldwide. Visit our website today.
