Mainframe Programmer

We are

At Synechron we believe in the power of digital to transform businesses for the better. Our global consulting firm combines creativity and innovative technology to deliver industry-leading digital solutions. Synechrons progressive technologies and optimization strategies span end-to-end Artificial Intelligence Consulting Digital Cloud & DevOps Data and Software Engineering servicing an array of noteworthy financial services and technology firms. Through research and development initiatives in our FinLabs we develop solutions for modernization from Artificial Intelligence and Blockchain to Data Science models Digital Underwriting mobile-first applications and more. Over the last 20 years our company has been honored with multiple employer awards recognizing our commitment to our talented teams. With top clients to boast about Synechron has a global workforce of 14500 and has 58 offices in 21 countries within key global markets.

Our challenge

We are seeking a Mainframe Production Support specialist will be part of the team in Banking Production Services group providing 24 x 7 follow the sun support coverage and be responsible for providing day to day operational support for real time banking applications.

Additional Information*

The base salary for this position will vary based on geography and other accordance with law the base salary for this role if filled within Chandler AZ/Plano TX is$110k - $115k/year & benefits (see below).

The Role

Responsibilities:

• Provide day to day production application support.
• Investigate and troubleshoot issues on banking platform and associated applications participate in incident bridges ensuring all required individuals are on the call and are actively seeking to resolve the issue(s).
• Provide technical support on payments applications providing in-depth technical analysis as required on varying platforms in the event of issues being reported as well as following up post issue to investigate and determine root cause identifying and implementing mitigating solutions to ensure issues do not reoccur.
• Document and maintain operational procedures including documents used to resolve issues problem tickets as well as ensuring all contingency related documents are accurate and up to date.
• Fulfil risk audit and regulatory requests.
• Engage in initiative work as and when required.
• Continually look to identify and drive process improvement opportunities improved monitoring automation simplifying processes.
• Excellent verbal and written communication skills. Excellent problem-solving skills.
• In this role candidate will be required to work through resolving issues and incidents that are related to the system or reported by business users as well as support change and release activities.
• Candidate will also be required to assist and work closely with technology and business partners.

Requirements:

• Ideally candidate should have at least five years on work experience in Mainframes COBOL JCL IMS DB/DC DB2 BMC utilities REXX MarkIV TWS CA7 FILE MANAGER TSO Endevor release management tools Dump Reading Transmission protocols (NDM FTP) APIs MQ ticketing systems IBM utilities Microsoft Office Products Web technologies a plus Excellent communication skills Root Cause Analysis experience.
• Experience with SQL Database query language Splunk and other monitoring tool exposure.
• Experience in application support processes including incident management release management risk governance etc.
• Knowledge and experience in problem and conflict management.
• Dedicated in process improvements and tool improvements to make the entire project execution more efficient and simplified.
• Ability to work and manage stakeholders across business and technology groups who are based in various locations as required.

We offer:

• A highly competitive compensation and benefits package.
• A multinational organization with 58 offices in 21 countries and the possibility to work abroad.
• 10 days of paid annual leave (plus sick leave and national holidays).
• Maternity & paternity leave plans.
• A comprehensive insurance plan including medical dental vision life insurance and long-/short-term disability (plans vary by region).
• Retirement savings plans.
• A higher education certification policy.
• Commuter benefits (varies by region).
• Extensive training opportunities focused on skills substantive knowledge and personal development.
• On-demand Udemy for Business for all Synechron employees with free access to more than 5000 curated courses.
• Coaching opportunities with experienced colleagues from our Financial Innovation Labs (FinLabs) and Center of Excellences (CoE) groups.
• Cutting edge projects at the worlds leading tier-one banks financial institutions and insurance firms.
• A flat and approachable organization.
• A truly diverse fun-loving and global work culture.

SYNECHRONS DIVERSITY & INCLUSION STATEMENT

Diversity & Inclusion are fundamental to our culture and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity Equity and Inclusion (DEI) initiative Same Difference is committed to fostering an inclusive culture promoting equality diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger successful businesses as a global company. We encourage applicants from across diverse backgrounds race ethnicities religion age marital status gender sexual orientations or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements mentoring internal mobility learning and development programs and more.

All employment decisions at Synechron are based on business needs job requirements and individual qualifications without regard to the applicants gender gender identity sexual orientation race ethnicity disabled or veteran status or any other characteristic protected by law.

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