Patient Administrator

Who are we

Newmedica are one of the leading providers of NHS ophthalmology services in England providing outpatients appointments diagnostic testing and eye surgery. We aim to change lives through better sight and eye health.

We care for thousands of NHS and private patients a year in our specialist eye clinics across the country. We have significant growth plans over the next few years as we look to establish a national footprint and open many new sites across the UK.

We are thrilled to say that following an independently conducted survey of Newmedica colleagues we have been certified as a Great Place to Work. This is a global benchmark that recognises employers who create an outstanding employee experience.

Role overview

We are looking for a Patient Administrator to join our Nottingham site. This will be 40 hours over 5 days per week including cover on weekends on a rota basis.

Asyoudguess from the title this role involves carrying out different administrative duties; itsa varied role. You could be booking patients into their appointments and checking them in welcoming patients at reception makingand answering phone calls sending and replying to emails managing thepostand sending letters or dealing with enquiries. Our clinics are busy sowerelooking for someone who loves working in a fast-paced environment where every day is different.

We need someone who is incredibly customer-focused and enjoys meeting and talking to people the thought of eye surgery can be a daunting prospect for patients so all our team members need to beempathetic friendlyand able to put patients at ease.

What skills and experience do I need

Well provide training so experience isnt always needed but the following things will be advantageous:

• Previousexperience in a customer or patient facing role

• Experience in a busy administrative role

• A competent user of all Office 365 programmes

• Tech savvy and comfortable working on new record systems

• A good phone manner

• An excellent grasp of the English language both verbally and in written format

• A good team player happy to jump in and support others whenrequired

What were offering

• A salary of 25396 per annum
• 25 days annual leave plus bank holidays
• A company pension scheme
• Access to a range of benefits including free eye tests discounted or free glasses a free 24/7 well-being/counselling/advice service and a retail/technology discount scheme
• An environment where your learning and development is supported through a range of various learning tools and courses
• Working with a friendly multi-disciplinary team passionate about improving the lives of our patients
• A bright spacious and modern working environment built to the highest standards

If you would like an informal chat about the opportunity or to request a job description please contact

Our employment offers are subject to receipt of satisfactory pre-employment checks. Applicants must have the right to work in the UK and a Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.

At Newmedica we actively promote diversity and equal opportunities and we are committed to this in both the running of our services and how we recruit our staff. We actively encourage applications from everyone with the essential requirements of the job regardless of any protected characteristics.

Newmedica is fully committed to safeguarding the welfare of all people irrespective of gender age disability sexual orientation race language religion ethnic or social origin.

Required Experience:

Junior IC