Principal, Performance Insights

PagerDuty Inc. (NYSE:PD) is a global leader in digital operations management. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50 as well as approximately two-thirds of the Fortune 100 PagerDuty is essential for delivering always-on digital experiences to modern businesses.

Join us. At PagerDuty youll tackle complex problems collaborate with kind and ambitious people and help build a more equitable worldall in a flexible award-winning workplace.

PagerDuty is seeking a strategic data-driven leader to elevate our company performance reporting and insights. As Principal Analytics & Insights you will translate business strategy and goals into standardized actionable reporting delivering insights that drive organizational performance. Youll champion and evolve reporting standards lead high-impact analytical initiatives and play a key role in shaping business strategy. Reporting to the Director of Performance Insights and Analytics within Global Business Operations youll serve as a subject matter expert mentor team members and act as a backup for company-wide analytics meetings. Youll collaborate closely with the Executive team providing timely actionable insights to influence and support organizational growth. Youll independently resolve complex issues uncover strategic patterns in operational data and proactively leverage AI to enhance efficiency and quality across your work.

Key Responsibilities How Youll Impact Our Vision:

• Lead with a strategic mindset aligning tracking reporting and analytics with overall business goals and KPIs.
• Foster a culture of innovation and creative problem-solving within the analytics team.
• Proactively leverage and innovate with AI and automation tools to streamline analytics processes accelerate data-driven decision-making and continuously improve deliverable quality and efficiency.
• Collaborate closely with BI and technical teams to ensure a strong data foundation and uphold data integrity and standards
• Lead complex analytical initiatives that shape and inform business strategy.
• Drive the departments analytical maturity plan advancing capabilities and best practices.
• Support stakeholders by providing expert counsel ongoing education and recommending reporting solutions to address business challenges.
• Actively contribute to a collaborative analytics teamsharing knowledge QAing code and analyses and documenting best practices.
• Uphold and advance organization-wide reporting standards.
• Serve as a subject matter expert and mentor to team members fostering growth and development.
• Advise the Director on roadmap and maturity projects providing strategic recommendations.
• Break down complex ambiguous problems into clear actionable components.

Key Attributes:

• Strategic Thinker: Able to see the big picture connect data insights to business strategy and anticipate future needs.
• Analytical Rigor: Approaches problems with a data-driven mindset using evidence and critical thinking to inform decisions.
• Business Acumen: Deep understanding of B2B SaaS business models metrics and drivers of company performance.
• Technical Mastery: Expert in SQL Tableau and Salesforce (SFDC) with a passion for leveraging new technologies and AI.
• Influential Communicator: Skilled at translating complex data into clear actionable insights for executive audiences.

The base salary range for this position is 147000 - 246000 USD. This role may also be eligible for bonus commission equity and/or benefits.

Our base salary ranges are determined by role level and location. The range which is subject to change based on primary work location reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range we determine pay for an individual based on a number of factors including market location job-related knowledge skills/competencies and experience.

Your recruiter can share more about the specific offerings for this role as well as the salary range for your primary work location during the hiring process.

Hesitant to apply

We encourage you to submit your resume even if you dont meet every requirement. We value potential and consider each candidates full professional story. Whether youre exploring a career change or taking your next step we look forward to reviewing your application. If this just isnt the right role or time - sign up for job alerts!

Where we work

PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta Lisbon London San Francisco Santiago Sydney Tokyo and Toronto. While we offer flexibility within our established locations we cannot employ candidates residing in:

Location restrictions:
Australia: Northern Territory Queensland South Australia Tasmania Western Australia
Canada: Alberta Manitoba Newfoundland Northwest Territories Nunavut PEI Quebec Saskatchewan Yukon
United States: Alaska Hawaii Iowa Louisiana Mississippi Nebraska New Mexico Oklahoma Rhode Island South Dakota West Virginia Wyoming
Candidates must reside in an eligible location which vary by role.

How we work

Our values guide how we support customers collaborate with colleagues develop products and foster a culture of belonging. They define not just our actions but what it means to be Dutonian.

People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self Lead the Team Lead the Business and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development career promotion and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities prioritize their efforts and drive engagement and performance.

What we offer

As a global organization our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more including country-specific offerings on our benefits site.

Your package may include:

• Competitive salary
• Comprehensive benefits package
• Flexible work arrangements
• Company equity*
• ESPP (Employee Stock Purchase Program)*
• Retirement or pension plan*
• Generous paid vacation time
• Paid holidays and sick leave
• Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
• Paid parental leave: 22 weeks for pregnant parent 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*
• Paid volunteer time off: 20 hours per year
• Company-wide hack weeks
• Mental wellness programs

*Eligibility may vary by role region and tenure

About PagerDuty

PagerDuty Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core PagerDuty empowers teams to detect and resolve issues in real time orchestrate complex workflows and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50 as well as approximately two-thirds of the Fortune 100 PagerDuty is essential for delivering always-on digital experiences to modern businesses

PagerDuty is Great Place to Work-certified a Fortune Best Workplace for Millennials a Fortune Best Medium Workplace a Fortune Best Workplace in Technology and a top rated product on TrustRadius and G2.

Go behind-the-scenes on our careers site and @pagerduty on Instagram.

Additional Information

PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race religion color national origin gender sexual orientation age marital status parental status veteran status or disability status. Your privacy is important to us. By submitting an application you confirm that you have read and understand PagerDutys .

PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation please email and we will work with you to meet your accessibility needs.

PagerDuty uses the E-Verify employment verification program.