IT Analyst End User Services
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Job Location:
Arlington, TX - USA
Monthly Salary:
$ 70000 - 75000
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
THIS IS A HYBRID ROLE. THE SELECTED CANDIDATE WILL WORK IN THE ARLINGTON VA OFFICE TUESDAYS-THURSDAYS.
SALARY RANGE -- $70000-$75000
Summary:
The IT Analyst End User Services plays a critical role in ensuring that employees have reliable secure and efficient access to the technology resources needed to perform their jobs effectively. This position is responsible for the deployment configuration and lifecycle management of end-user technologies while also providing high-quality technical support. The role emphasizes proactive management of endpoint systems compliance with organizational IT standards and alignment with security best practices. The IT Engineer works closely with cross-functional IT teams to enhance the overall employee technology experience and drive continuous improvement in end-user services.
Essential Duties and Responsibilities
- Deliver frontline and advanced technical support for desktops laptops mobile devices and enterprise applications across multiple platforms (Windows macOS iOS Android).
- Deploy configure and maintain end-user hardware operating systems and software in alignment with organizational standards.
- Administer and support Microsoft 365 services including Exchange Online Teams SharePoint OneDrive and collaboration tools.
- Provide support for user identity account management and access controls through Active Directory Entra ID (Azure AD) and related security policies.
- Manage and monitor endpoint security tools (antivirus EDR encryption patching) ensuring systems remain compliant and secure.
- Support remote and hybrid work solutions including VPN remote desktop and mobile device management.
- Utilize device management platforms such as Microsoft Intune SCCM or equivalent for application deployment compliance enforcement and reporting.
- Troubleshoot hardware software and network connectivity issues escalating as needed while maintaining ownership of resolution.
- Maintain accurate and detailed documentation of incidents requests changes configurations and procedures.
- Partner with infrastructure security and application teams to ensure reliable IT service delivery and cross-team alignment.
- Identify recurring technical issues and recommend improvements to processes tools and user training.
- Provide clear professional communication to end users ensuring a positive support experience and fostering trust in IT services.
Education Skills and Qualifications
- Two-four years of experience in IT support end-user services or a related technical role. Bachelors degree is preferred.
- Proven hands-on experience with:
- Microsoft 365 administration and support (Exchange Teams OneDrive SharePoint).
- Identity and access management (Active Directory Entra ID/Azure AD).
- Device management platforms such as Intune SCCM Kaseya VSA or comparable tools.
- Endpoint troubleshooting across Windows macOS and mobile operating systems.
- Solid understanding of networking fundamentals (TCP/IP DNS DHCP VPN).
- Strong knowledge of endpoint security patch management and compliance enforcement.
- Excellent troubleshooting analytical and problem-solving skills.
- Exceptional customer service orientation with the ability to communicate technical concepts clearly to both technical and non-technical audiences.
- Ability to work independently and collaboratively in a fast-paced team-oriented environment.
- Flexibility to adapt to changing priorities and emerging technologies.
Preferred Qualifications (Nice to Have)
- JISA Service Management/ ServiceNow Experience
- Experience supporting hybrid or cloud-first environments (Microsoft Entra ID Intune Autopilot etc.).
- Familiarity with automation or scripting tools (PowerShell Bash Python) for system administration.
- Exposure to ITIL practices (incident change and problem management).
- Certifications such as CompTIA A Network Microsoft 365 Certified: Modern Desktop Administrator Associate or equivalent.
This position description summarizes the main duties of the job. It neither prescribes nor restricts the exact tasks that may be required to carry out these duties. This document should not be construed in any way to represent a contract of employment. Management reserves the right to review and revise this document at any time.
The salary/hourly range for this position is $70000-$75000 plus bonus potential. Compensation is based on several factors including but not limited to education work experience certifications etc.
Required Experience:
IC
Key Skills
- IT Experience
- SAP Materials Management
- SAP SuccessFactors
- Agile
- Business Analysis
- SAP
- Requirements Gathering
- SAP Finance & Controlling
- SAP Supply Chain Management
- SAP S/4HANA
- SDLC
- Oracle
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